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Warehouse & Account Coordinator

2 months ago

Lisburn, United Kingdom Selazar Full time

**About Selazar**

Selazar is an eCommerce fulfilment technology company with locations across the UK. Although, relatively young, Selazar is already a key player in the marketplace and has recently been recognized as a top 20 Tech Nation Rising Star for 2020/2021 and Retail Week’s Top 40 Innovative Global Startups.

With partnerships across the top couriers in the UK as well as integrations with the leading eCommerce platforms, Selazar is already helping major retailing clients automate their key eCommerce processes through its platform.

We are growing at a phenomenal rate securing some fantastic contracts, which means we can help you take your career to the next level. We want everyone who works for us to fulfil their full potential and take their career with us as far as they can.

**At a glance**

Reporting to the Warehousing Manager and indirectly to the Head of Account Management, as Warehouse & Account Coordinator you will be responsible for managing our Partner Warehouse site to ensure it complies with Selazar standards. You will also provide excellent service to our customers. You will ensure our Warehouse Partners’ team achieves results through efficient workplace planning, coaching and training. You will collaborate with departments across the business, being proactive to ensure the smooth running of the location.

**Job Title**:Warehouse & Account Coordinator

**Location**:Lisburn, Northern Ireland

**Salary**:Negotiable, depends on experience

**Work Pattern**:Monday to Friday, 8.30am to 5.30pm, on site (flexibility required)

**Areas of responsibility**
- Build long term, trusting client and partner relationships.
- Liaise with Selazar internal departments to provide data to integrate warehouse with Selazar WMS. Train and coach Partner warehouse employees on Selazar policies and procedures.
- Identify and communicate issues between third parties and internal Selazar teams to ensure swift and effective resolutions.
- In conjunction with our Warehouse Partner - Staff planning responsibilities, assign tasks and appraise results with Warehouse Partner’s key personnel.
- Monitor quality of services provided in Warehouse Partner sites to ensure in line with SLAs and communicate feedback to Warehousing Manager.
- Produce accurate reports in line with department requirements.
- Collaborate with Warehouse Partner’s sites to ensure compliance with Health & Safety and other governmental compliance regulations.
- Ensure all costs and revenue opportunities are captured.
- Actively seek to widen customer relations and grow the business.

**About You**

**Knowledge and abilities**
- Experience of warehouse operations.
- Experience in a customer facing environment and building long term customer relationships with an ability to work with clients in an open manner and find solutions to issues as they arise.
- Operational experience managing teams across multi sites.
- Demonstrable experience in achieving multiple KPIs / SLAs.
- A good understanding of ecommerce and logístical supply chains.
- Excellent IT skills, including Microsoft Office suite, with the ability to produce warehouse report and stock manifests.
- Experience of the methodology and operating of WMS systems
- Exceptional verbal and written communication skills combined with a positive and can-do approach.
- Analytical thinking skills.
- Ability to manage time critical tasks.
- Full, driving licence (UK), ideally with a FLT licence.

**What we offer**
- Increase in pension contributions - matched up to 10%
- Private Health Cover
- Holiday Purchase Scheme
- Share Option Scheme
- Birthday Bonus - take your birthday as paid leave
- Reward Gateway - exclusive access to loads of deals and discounts on big brands, including high street stores, travel websites, food and entertainment, health, and leisure and much, much more
- Peer based employee recognition programme includes:

- Monthly awards where the highest scoring person in the company gains an extra day’s paid annual leave
- Quarterly award where the highest scoring person in the business for that quarter gains a bonus up to £250
- Espresso'Self - Monday coffee mornings between 9am-10am
- Friday Wind Down - enjoy a drink and a chat in the office from 4pm

**Diversity, Equality, and Inclusion**

At Selazar, we are proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike. We are committed to the principle of equal opportunity in employment. We will ensure that recruitment, selection, training, development, and promotion procedures result in no job applicant or employee receiving less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin, disability, trade union membership or non-membership, sex, sexual orientation, or marital status, or being a part-time worker.

We are all unique in ways you can and cannot see, and we aim to attract, develop, and nurture talent to co