Debt Collection Coordinator

**About IVC Evidensia**:
IVC Evidensia is proud to be Europe’s leading veterinary care provider based in 12 different countries; UK, Sweden, Netherlands, Germany, Finland, Denmark, Norway, Ireland, Belgium, France, Switzerland, and Spain. IVC Evidensia has revenues of over £1.3bnand over 1600 veterinary surgeries. IVC Evidensia operates a high growth model, looking to acquire 300 sites per annum across all countries.

**About the role**:
The purpose of this role is to support the Debt Collection Manager with the internal debt collection process, taking surgery debt which has breached 30 days overdue, and following the internal debt collection process. This supports the company’s group strategy;Acquire, Build and Create, as the collection of cash within is vital for our ability to finance our strategic aims.

The jobholder will be part of the internal debt collection process, supporting the evolution of the processes and working towards the successful reduction of aged surgery debt levels and delivery of a first-class service to our surgeries.

**Responsibilities**:
The jobholder will be responsible for:

- Running daily debt tasks and communicate with debtors to reclaim outstanding monies in the most efficient way.
- Updating the PMS for each surgery to record debt collection notes.
- Ensuring all parties are kept fully up to date
- Sending accurate and timely communication to clients and practices when required
- Contacting clients to recover debt owed to surgeries, including discussing payment instalments available where appropriate, whilst maintaining a friendly and professional manner at all times.
- Reporting to the Debt Collection Team Leaders to maintain the processes for chasing debt for the designated sites, identifying, and assisting in process improvement.
- Maintaining good communication to the Debt Collection Team Leaders regarding all aspects of the process to ensure a smooth transition of debt collection centrally.
- Recording debt collection progress notes on the surgeries’ practice management system and the central office master records, to a high standard of accuracy.
- Aiding the surgeries in the debt management process, becoming a 'middleman’ between practices and clients when needed to resolve any queries with a view to recovering the outstanding balance
- Ensuring all tasks are done in the most effective and timely manner and within the SLAs provided.
- Follow the specific debt escalation process when required.
- Any other tasks as required.

**What we are looking for**:
Essential Criteria:

- Calm manner, and able to have difficult conversations
- Strong customer service background
- Effective communicator, confident dealing with multiple sites in a friendly and efficient manner
- Positive and energetic disposition
- Thrives in a fast-paced environment
- Strong IT skills
- Deadline and deliverable focussed & willing to put in the effort required to ensure they are met
- Self-disciplined and accurate approach to processing
- Good written and oral communication skills
- Team player
- Confident of dealing with a high volume workload
- Flexible and committed approach, with a desire to meet company objectives
- Good team working skills and work ethic

Desirable Criteria:

- Previous Debt Collection experience would be an advantage, but not essential
- Experience of a clinical / practice setting would be beneficial
- Knowledge of Voyager / Merlin PMS would be desirable

**What you get in return**:
We’re proud of the diversity of the people within our business and do our utmost to ensure every member of the group feels happy and comfortable in their place of work. True to our values, we care about our employees and genuinely want our teams to havethe best experience at work possible. With this in mind, here is what you can expect to receive in terms of benefits, whilst working for IVC Evidensia.

You will get 25 days holiday and your birthday off each year, your annual leave will also increase with length of service. You will work with friendly teams and a great office environment that allows us to bring our dogs to work. What's more you'll alsobenefit from supportive wellbeing programmes and a discount portal. There are more benefits - to explore