First Contact Team Co-ordinator
2 weeks ago
**Student Services**
Open-ended, full-time
An exciting opportunity has arisen for a proactive, enthusiastic individual to join the Student Services First Contact Team. Student Services is at the heart of enabling the University’s strategic ambition to provide all students with a life-shaping student experience and is engaged with almost all areas of academic and campus activity in support of this goal.
The First Contact Team Co-ordinator is a key member of the Student Services Administration Team and leads a team of front-line support. This role plays a key part in ensuring that service users have a positive experience when contacting Student Services. They are often the first point of contact a student has with the Service and help to promote an approachable and friendly environment for individuals visiting our support teams.
This is a fantastic opportunity for a strong administrator with excellent customer service skills and good attention to detail to join our team. Applicants should have the ability to respond to complex queries of a sensitive nature and be able to manage workload and competing priorities effectively.
Interviews will be held on **Thursday 14th December 2023**.
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