Application Support Analyst
1 week ago
**Application Support Analyst**
**Home based with occasional travel.**
Good customer service skills are as important as IT knowledge - this is an environment wherein technology can have a substantial impact on outcomes for the individuals for whom the team is responsible, and empathy will be key to your success.
Main duties and responsibilities:
- Working with other levels of IT department
- Owning issues until resolution stage
- Communicating effectively with users on the status of their service requests and incidents
- Liaising with IT suppliers
- Maintaining technical documentation
- Sharing knowledge with others
**About you**
- Skilled in IT problem diagnosis and resolution
- Excellent customer service skills
- Excellent documentation skills
- Strong sense of ownership and ability to follow tasks through to completion
- Willingness to learn new technologies and maintain industry knowledge
- Ability to understand and determine when issues should be escalated to a higher level
- Understanding of PC hardware set-up /configuration and TCP/IP networking skills is desirable
- Excellent telephone manner and face to face communication skills is essential
- Exposure to MS SQL server and Powershell would be beneficial, but is not essential.
You can be based anywhere in England or Wales. A UK driving licence would be useful for the occasional travel that may be required. £27,000 to £31,000 depending on experience, plus benefits.
Interested? Send your CV now
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