Senior Hotel Receptionist, Old Parsonage Hotel

2 weeks ago

Oxford, United Kingdom Mogford Limited Full time

We are looking for a Senior Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, independently owned group of hotels and restaurants in central Oxford comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.
- Have a passion for hospitality, with high level attention to detail and a positive can-do attitude with a keen willingness to learn
- Have the ability to lead, inspire and motivate people
- Be excellent at interpersonal communication and teamwork
- Have wide-ranging experience working in a similar luxury environment

**Responsibilities of the Senior Receptionist**:

- Lead by example in terms of behaviour, attitude, appearance, knowledge, performance, hospitality and customer service.
- Ensure the bar team immediately welcome and acknowledge all guests at all times, and anticipate drink refills/food orders where appropriate.
- Liaise with Front Office Manager / Assistant Front Office Manager to address and record any disciplinary matters when necessary.
- Responsible for observing and complying with the company’s fire plan and health and safety policy.
- Train and encourage the reception team to follow the daily checklists.
- Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
- Be equipped with the knowledge to provide information to our guests, of all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.

We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an hourly wage of £12.36 plus non-contractual service charge (tronc).

**Benefits of the role include**:

- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.

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