Deputy Head Housekeeper, Old Parsonage Hotel

6 months ago

Oxford, United Kingdom Old Parsonage Hotel Full time

We are looking for a Deputy Head Housekeeper to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small independently owned group of luxury hotels and restaurants in central Oxford, comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel, and Quod Restaurant & Bar.

Our Housekeeping teams are key in providing the highest level of cleanliness for our hotel guests. You will be keen and hardworking with an interest in hospitality.

**Key requirements and responsibilities of the Deputy Head Housekeeper**:

- Reporting to the Head Housekeeper and acting as Head Housekeeper when absent; attending manager meetings, rotas, wage forecasts, and ordering
- To be prepared to undertake any reasonable duties instructed by the Head Housekeeper or Director of Operations
- To maintain the highest standard of housekeeping in the hotel and its public areas, Parsonage Grill and Gees Restaurant & Bar
- Communicate effectively with reception staff to ensure the smooth and fast turnaround of rooms for re-sale in order to maximise revenue
- Reporting and organising all maintenance and repairs required in all hotel rooms and bathrooms and communal areas
- Responsible for upholding the Company’s image and standards, acting as an ambassador for the Company at all times
- To deal effectively and tactfully with all guest feedback and report to the Head Housekeeper
- Carry out training of new and existing staff ensuring initial and continuing competence in required areas, recording training records are maintained
- To ensure all cleaning equipment, materials, and chemicals are in good working order, stored safely, and used correctly
- Maintain an up-to-date knowledge of current Health & Safety and Hygiene legislation
- Thoroughly understand fire, first aid, and accident procedures, including documentation where relevant
- To observe the hotel’s fire plan and Health & Safety policy
- Previous experience as a Deputy Head Housekeeper or Housekeeping Supervisor would be beneficial

We offer a sensible shift pattern across a 40-hour working week (Monday to Sunday rota with two days off) with a salary of £26,000 per annum plus non-contractual service charge (tronc).

**Deputy Head Housekeeper benefits**:

- Meals on duty
- 50% discount on food within our restaurants
- Uniform Allowance
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- Opportunities to develop within our Company
- Membership to our Employee Assistance Programme with Hospitality Action
- Up to £700 recruitment incentive
- Pension scheme
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven, and two references should be available on request.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Oxford, OX2 6NN: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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