Breakdown/vehicle Off Road Coordinator
1 week ago
**The Challenge**:
Keeping to our service level agreements and promises made, you will support us to ensure that we have regular contact with our customers in the event of a breakdown. You will also assist the management of vehicles off the road (VOR) ensuring our customer gets their vehicle back in a timely manner.
**To succeed, you will need**:
- To be a passionate and collaborative worker, always seeking thoughts and opinions from both colleagues and customers, multi-tasking whilst under pressure will be essential.
- A keen eye for detail, with the ability to plan and look ahead to avoid issues.
- Great communication skills with the ability to build rapport, both in house and with external customers and suppliers
- Great organisational skills/process driven.
- The confidence to handle challenging conversations.
- To be adaptable; ability to change at the drop of a hat to transport demands.
- To thrive under pressure
- To work at a fast pace and act efficiently, seeing things through to the end
- A tenacious attitude
- Ability to be able to multitask.
- A good working knowledge of the Microsoft packages, including Excel and Word, and experience of using in house software systems.
**You’ll really hit the ground running if you have**:
- Knowledge of transport management, both HGV and LGV would be desirable.
- An organised / process driven individual.
- Good analytical skills
**This is what you can expect within the role**:
As Breakdown/VOR Co-ordinator you will be managing numerous vehicle breakdowns on a daily basis, liaising with both customers and suppliers and producing data in line with Alltruck’s key performance indicators (KPI’s) including:
- Keeping our customers informed of progress with breakdowns every hour until vehicle is back on the road.
- Allocating suppliers to attend breakdowns in a timely manner, taking warranty into consideration.
- Inputting all telephone conversations on Key2 with both customers and suppliers.
- Liaising with the rental department should a replacement vehicle be required.
- Communicate with suppliers daily when vehicles are of the road (VOR)
- Escalate any issues to Head of Fleet or Fleet Engineers
- Create a report daily/weekly showing vehicles VOR for longer that two days.
- To be receptive to training and participate in the department and improvements of our systems and procedures.
- Assist in office duties, providing cover when needed for other aspects of the operations department.
- Participate on a breakdown/Saturday rota.
**This is a generic role description and doesn’t detail all the duties as may be required of the position.**
**What’s in it for you?**
**Working for an accredited Investors in People Platinum business has many advantages from continual training and development, 121 culture, coaching support and many more listed below**:
- Salary of £25000-£27000 dependant on experience
- 25 days holiday rising to 28 during tenure with the ability to buy or sell holidays.
- Life assurance
- Auto-enrolment pension scheme
- Employee Assistance Programme with perks and discounts
- Monthly ‘lunch on us’ paid for
- Quarterly social events paid for
- Annual awards evening
- Annual family day at a theme park paid for
**Additional details**:
This is a full-time permanent role; the hours are 42.5 hours per week, 8am to 5.00pm with a half-hour unpaid lunch break.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leicester, LE9 3GT: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
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