Projects Assistant

3 weeks ago

Wiltshire, United Kingdom Aster Group Full time

**The Opportunity**:
Do you have strong customer service skills and an eye for detail?

If so, then we have the role for you

We are looking for a Projects Assistant (1 year FTC) to support the Private Finance Initiative team (PFI) in providing a compliant, affordable, efficient and customer focused service.

You will provide administrative support and cover across the team and will work on special projects when required.

Sound like the role for you? Then please get in touch

**What you’ll be doing**

Working closely with the whole team you will be providing advice and guidance to customers ensuring that all contacts are recorded and are followed up in line with the PFI contract service delivery plan.

You will use a range of mediums to communicate with customers and process response repairs that are received, ensuring that any anomalies or queries are addressed in a timely manner. In addition, you will identify and escalate any contract breaches or KPI target failures to the appropriate contact.

You will provide administrative support with performance reporting and support on objectives to enhance our customer service.

**About you**

Strong administrative and customer service skills are a must, so you will need to have worked in a role where you have previously utilised these skills. Previous experience diagnosing repairs, planning meetings or taking minutes will make you really stand out.

You will need to have an understanding or previous experience in social housing and maintenance contracts.

Most importantly, you will need to have a positive attitude and be able to manage a ranging workload with a number of different stakeholders.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

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