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Service Coordinator

4 months ago

Shaftesbury, United Kingdom Wessex Fire and Security Full time

Wessex Fire & Security are one of Dorset’s leading, most well-established family-owned Fire and Security companies, and we have a fantastic new opportunity for someone looking to develop, expand their skills, and take on an exciting new challenge.

We are looking for a works co-ordinator to join our well founded and thriving Service team. The role is a permanent, full-time position based at our head office in Shaftesbury, where you will be part of a larger team assisting with a range of tasks.

Whilst reporting to the team leader, the role will involve communicating with the wider company, liaising with the field engineers and our customer base daily, to ensure we deliver and meet our clients’ expectations. Arranging maintenance visits of the fire and security systems, along with an array of administration tasks associated with this, to ensure the smooth operation and compliance of the service department.

The nature of this role requires a focused and motivated individual with good attention to detail and the ability to multitask with a great can-do attitude.

Could this be you? If so, we would love to hear from you
- **Key Responsibilities**:_

To be a front face and point of contact for the department, alongside other team members, for the following tasks;
- Arranging service and maintenance bookings, allocating emergency call outs, and planning quoted works, along with an array of associated tasks and related queries following these works.
- Ensuring all works for the field engineers are scheduled correctly to deliver effective diary management.
- To order equipment with our in-house stores department and raise associated paperwork, ready to be scheduled in the engineer diaries.
- Ensure engineering reports and documentation are processed and completed in a timely manner.
- Manage, process, and input a set range of engineer weekly timesheets and expenses.
- Be responsible for managing and maintaining works, and associated tasks for a select group of key clients or areas effectively to sustain customer service excellence and ensure clients expectations are met.
- Allocate, process, and complete subcontractor works, raising purchase orders and signing off associated invoices.
- Updating of customer details, accounts, and systems to maintain compliance and accuracy for the customers we support.
- Set up customers’ accounts and charges for new orders received.
- Be a point of contact between the service & maintenance department and our wider business.
- Assist with a wider range of co-ordination and administration tasks as required to deliver compliance and excellence to the department.
- Manage the phone system along with the wider service team to answer, divert, allocate and log phone calls.
- Provide unrivalled customer service on all fronts delivering frontline support to our customer base on a range of our contracts and services.
- Attend in house and external training courses when required.
- **Essential Competencies**:_
- Background knowledge in a service orientated industry role advantageous.
- Strong geographical knowledge.
- Good all round knowledge and ability of customer telephone support.
- A can do attitude and the ability to promote the company’s core values.
- Strong organisational ability and processes to complete day to day tasks.
- Approachable, professional, and present the company image at all times.
- Ability to deliver and maintain exceptional customer service across our customer base.
- Ability to self-sufficiently manage workflow and have an exceptional eye for detail when conducting all works.
- Strong computer skills with Microsoft Excel, Word, PowerPoint, and Outlook essential.
- Be approachable and informative to all customers and colleagues to deliver customer excellence.
- Excellent customer service skills
- **Remuneration**:_
- 24 days holiday plus bank holidays
- BUPA Medical Insurance
- Comprehensive Accident and Sickness Insurance
- Comprehensive Life Assurance
- Auto-Enrolment Pension
- On-site secure parking
- Training Provided
- Long Service Awards
- Company Laptop

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Work Location: In person