Cemeteries Administrator

**Salary**

£22,778 - £23,947

**Reference number**

BUC07511

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

No

**Date posted**

21 Mar 2023, 11 p.m.

**Application deadline**

16 Apr 2023

**Overview**:
We’re expanding our Team Following an internal promotion of one of our team members we’re looking to recruit an enthusiastic and customer focused person to join our team of Cemeteries Administrators. Working across our cemeteries and at the beautiful Stoke Poges Memorial Gardens you’ll be making sure that every customer receives the highest standard of service at an emotionally charged time.

This is a varied and rewarding role providing a dignified and professional cemeteries service to our local communities.

**About us**:
We are a small team based in offices at Stoke Poges and High Wycombe. Our team are proud of the work we do, and we are committed to delivering a high-quality service with compassion and sensitivity.

Our cemetery sites and memorial gardens are peaceful places for families to remember their loved ones and the grade one listed memorial gardens at Stoke Poges are a place of great beauty and contemplation. You’ll be based mainly in the grounds of our Wycombe cemeteries and at Stoke Poges Memorial Gardens but will travel to cemeteries in Chiltern and South Buckinghamshire to meet the needs of our customers.

Career development is something we take seriously; we love nothing more than seeing our colleagues grow with us, with many members of the team progressing quickly as they gain more experience and responsibilities within their specialist areas.

We’re committed to building an exceptional crematoria team, utilising our team members’ talent, and making the most of what they have to offer. With a strong and supportive management team behind you, you’ll be encouraged to develop your skills in areas of interest to you and you’ll have access to further training within the cemeteries industry.

**About the role**:
As a Cemeteries Administrator, you will provide administrative support across our six cemeteries and memorial gardens, helping to ensure that the highest standards of care are delivered to our customers. Your key responsibilities will include:

- Responding to enquiries from customers, families and funeral directors.
- Taking bookings for burial and interment services, allocating graves for burials and handling memorial sales.
- Completing legal forms and collecting and recording statutory information on our cemetery administration systems.
- Overseeing contractors working on our cemetery sites, checking grave locations and meeting families to resolve enquiries.
- Calculating, processing and managing payments and invoicing.

**Fixed**

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:

- You’ll demonstrate relevant experience of working as part of a team to deliver a high level of customer service.
- You’ll be comfortable working in a customer facing role and have the ability to communicate effectively with families with sensitivity and compassion.
- You have good planning and organisational skills to ensure that cemeteries documentation is completed to deadlines.
- You have good literacy and numeracy skills with the ability maintain accurate records and respond to enquiries
- You have the ability to deal responsively and appropriately with mourners from a variety of faiths.
- Our customers are at the heart of what we do so an adaptable, forward-thinking and 'can-do' attitude is necessary to meet the needs of our communities.

**Other information**:
For further information on this role please see the attached job summary.

This role is site based at Stoke Poges Memorial Gardens and Penn Road Cemetery, High Wycombe as part of a team of Cemeteries Administrators. It is offered on a full-time basis, 37 hours per week.

Number of positions available: 1

Closing date: 16th April

Shortlisting date: 19th April

Interview date: 26th April

Interview-type / process: In person at Stoke Poges Memorial Gardens

If you would like to have an informal conversation with the recruiting manager, please contact: Michaela Pottle, Deputy Crematoria & Cemeteries Manager on 07738024445 / 01494 732224

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guideon the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that repre