Helpdesk Operator

2 months ago

Stamford, United Kingdom Huntress Full time

Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6)

£23,500 Per Annum

Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities?

We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software.

Areas of responsibility include:

- Call customers to explain certain functions, causes and solutions to the problem
- Escalate issues to your line manager as appropriate
- Complete training sessions to increase knowledge of new features

Skills and Requirements:

- Excellent organisation and time management skills
- Self-motivated and have a professional telephone manner
- High attention to detail
- Hardworking and committed, with a sense of humour

**Benefits**:

- Yearly bonus twice a year
- 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked
- Flexible working environment
- Pension scheme (3% employers' contribution)
- Life assurance
- Lunch provided once a week
- Snacks and fruits available
- Great onsite facilities, including gym, pool table and XBox

Shortlisting has begun.

Date
17/04/2024

Job Ref.
JN -042024-163378

**Lisa Stearns-Harding**

Manager
- 01733 797 890

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