IT Helpdesk

Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator.

You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems.

This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top.

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support.

Key Responsibilities
Resolving End User Issues
Setting up new computers
Creating new users
Resetting passwords
Tracking Issues
Desk-side Support
Documentation
Helpdesk Ticketing using Dell KACE System
Hardware Setup & Breakdown
Imaging Computers
Software Installation

Key Skills
IT Support desk/First Tier Support experience
Good IT qualifications
Background troubleshooting Windows 10 / 11 Desktop Operating systems
Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
Can confidently fix hardware breaks.
Hyper-V/VM Ware understanding
Strong problem solving skills
Great customer service skillset

Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.