Customer Experience Executive

3 months ago

Falkirk, United Kingdom Peoples Ford Full time

**Role**

We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Executive based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us. We are a small but close-knit Team and because of this you can make a real impact on our customer journey - you are not just a number with Peoples We pride ourselves on putting the customer at the heart of everything we do and our Customer Experience Centre plays a vital role in handling all customer enquiries.

**Responsibilities**

Your role will be varied and will include:

- Delivery of excellent customer experience across every customer touchpoint including inbound and outbound calls.
- Upselling and promoting a range of products/services to our existing customers.
- Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved.
- Promoting and booking ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

**What you’ll have**:

- Previous customer service experience and an ability to deliver 5-star customer service on every occasion.
- Ability to promote and upsell additional products/services is highly desirable.
- Experience within a contact centre environment is desirable.
- Excellent telephone manner, communication skills and organisational skills
- An ability to work well within a targeted environment.

**Hours**

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:
Monday to Friday - 8am to 6pm

Saturday - 8am to 5pm

Sunday - 11am to 5pm

**Rewards and Benefits**:

- Basic Salary £23,201 per annum with the opportunity to earn performance related bonus between £1000-£1600 per year, dependant on CX role/skillset. Paid Quarterly.
- Training and Development through the CX skills Development Strategy to progress to £26,039 plus bonus payments.
- Additional monthly uncapped bonus earnings for the upsell of products
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- 30 days annual leave (inclusive of bank holidays)
- Instant membership to our dedicated Employee Assistance Programme

At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.

**Job Types**: Full-time, Permanent

Pay: £23,201.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Experience Executive

    4 months ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Executive based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with...

  • Customer Experience Agent

    4 months ago

    Falkirk, United Kingdom Peoples Ford Liverpool Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Agent based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us....

  • Customer Service Executive

    4 months ago

    Falkirk, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Falkirk About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Falkirk Fiat branch and help customers get excited about our...

  • Customer Experience Manager

    2 months ago

    Falkirk, United Kingdom BELFOR Property Restoration Full time

    FalkirkFull-timePermanent Customer Experience Manager Who are we? We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too! Your Tasks Coaching & mentoring the Customer Experience...

  • Inbound Customer Experience Agent

    3 months ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Agent based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us....

  • Inbound Customer Experience Agent

    3 months ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Agent based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us....

  • Inbound Customer Experience Agent

    4 months ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Agent based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us....

  • Customer Experience and Complaints Manager

    2 weeks ago

    Falkirk, Falkirk, United Kingdom Atoy Jobs Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Complaints Manager to join our team at Atoy Jobs. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that all complaints are resolved in a timely and professional manner.Key ResponsibilitiesCoaching and...

  • Customer Experience and Complaints Manager

    2 weeks ago

    Falkirk, Falkirk, United Kingdom Atoy Jobs Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Complaints Manager to join our team at Atoy Jobs. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that all complaints are resolved in a timely and professional manner.Key ResponsibilitiesCoaching and...

  • Customer Service Executive

    2 months ago

    Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Fiat/Abarth branch in Falkirk and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to...

  • Customer Service Executive

    3 weeks ago

    Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Mercedes branch in Grangemouth and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access...

  • Customer Service Executive

    3 weeks ago

    Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Mercedes branch in Grangemouth and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access...

  • Sales Executive

    4 months ago

    Falkirk, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Field Sales Executive — Falkirk The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k  — £40k OTE in their first year, and our top performers can...

  • Sales Executive

    4 weeks ago

    Falkirk, United Kingdom Wallace Hind Selection LTD Full time

    An opportunity has arisen for a Sales Executive / Merchandiser to join the market leader within the sealant and adhesive sector. Our client is a provider of adhesives and sealants to a multitude of industries and are now seeking a driven professional with the opportunity to progress within a growing company. Based in Scotland you will be a vital cog in...

  • Customer Experience Advisor S1 Everyday Banking

    4 months ago

    Falkirk, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Falkirk Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...

  • Sales Executive

    18 hours ago

    Falkirk, Falkirk, United Kingdom Adecco Full time

    Area Sales Executive OpportunityA leading client in the hire sector is seeking an experienced Area Sales Executive to cover the Falkirk area. This exciting role offers a competitive salary and a bonus scheme of up to 40% of your basic salary.Key Responsibilities:Maximise revenue by cross-selling our client's various divisions to existing customers.Identify...

  • Sales Executive

    15 hours ago

    Falkirk, Falkirk, United Kingdom Adecco Full time

    Area Sales Executive OpportunityA leading client in the hire sector is seeking an experienced Area Sales Executive to cover the Falkirk area. This exciting role offers a competitive salary and a bonus scheme of up to 40% of your basic salary.Key Responsibilities:Maximise revenue by cross-selling our client's various divisions to existing customers.Identify...

  • Area Sales Executive

    3 weeks ago

    Falkirk, United Kingdom Adecco Full time

    Exciting Opportunity: Area Sales Executive - Falkirk RegionAre you a driven sales professional with experience in the construction or hire equipment sector? Our client, a leader in the hire industry, is seeking a dynamic Area Sales Executive to join their team in the Falkirk area. This role offers not only a competitive salary but also the potential to earn...

  • Area Sales Executive

    4 weeks ago

    Falkirk, United Kingdom Adecco Full time

    Exciting Opportunity: Area Sales Executive - Falkirk Region Are you a driven sales professional with experience in the construction or hire equipment sector? Our client, a leader in the hire industry, is seeking a dynamic Area Sales Executive to join their team in the Falkirk area. This role offers not only a competitive salary but also the potential to earn...

  • Area Sales Executive

    4 months ago

    Falkirk, United Kingdom Adecco Full time

    A fantastic opportunity has arisen for an Area Sales Executive to join one of our industry-leading clients in the hire sector, covering the Falkirk area. This exciting role offers a competitive salary and a bonus scheme of up to 40% of your basic salary! If you have previous sales experience within construction or hire equipment and are looking for a new...