Customer Service Champion

5 months ago

Richmond, United Kingdom SPOKE Full time

**The Role**:
This is a full time position, based at our head office in Richmond.

This role will require a mix of office and home based work 3:2.

**The role will involve**:

- Acting as a brand ambassador for SPOKE
- Troubleshooting issues, and finding smart and practical solutions to any customer queries
- Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business

**Requirements**:
**What we're looking for**:

- Previous customer service experience (in any capacity)
- Word perfect english
- Outstanding attention to detail
- Excellent communication skills
- Energetic and positive character
- A quick learner with a "can do" attitude and a willingness to roll up your sleeves
- An interest in eCommerce and menswear

**And you get bonus points if**:

- You have experience with Dixa and Shopify
- You're not just looking for a boring 9-5 (there will be some weekend work too)
- You know your way around an Excel (or Google) sheet
- You have prior start-up experience

**Benefits**
- A competitive salary
- 25 days of holiday - and 1 additional for each year of service
- Vitality health insurance
- 3% pension matching
- A shiny MacBook
- A fun and varied social calendar
- 3&2 working week - work from home (or anywhere else) 2 days per week
- Perhaps the most generous 'trouser allowance' anywhere in the world*
- _unproven, but likely_

**Workplace & Culture**:
We're an ambitious and driven lot. We're building a household name - and to do that, you need to jump in with both feet. So as a team we value Pace, Accountability and Ambition. We push ourselves - and you need to be ready for that.

But we're also passionate about creating a workplace that we all want to spend time in - a workplace characterised by a bit of humanity. Monday morning should feel good - and at SPOKE you encounter a culture that is collegiate, and friendly and supportive - as well as ambitious.

Of course we invest behind the usual suite of team building and bonding activities - whether that is learning to make pots, throw axes or tear around Thorpe Park on some spurious scavenger hunt. There's an annual mini-golf open, a grand prix, and once, a company Crossfit olympiad. On reflection, that was probably harder work than it needed to be, but... we had fun.

Our office is, honestly, bloody lovely. It's a 30 second walk from Richmond station, so just 20 minutes to Waterloo - but also a stone's throw from the Thames, 2 minutes from Richmond Green... and in the shadow of Kew Gardens.

**SPOKE Diversity Statement**

We’re all made different. It’s the reason SPOKE exists.

We're building the world's most personal menswear brand - and so we think differences are great. Differences make us stronger.

If you are wondering 'would I belong?', ‘would I feel included?’ by this men's chino brand in Richmond, then 'Yes'. Yes you would. Inclusion is our thing.

We strongly encourage people from all walks of life - race, age, sexual orientation, gender identity and expression, parents, neurodivergent people, people with disabilities and more - to apply.

**How to Apply**:

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