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Key Holder
2 months ago
**Job description**
Supervisor / Key holder experienced within luxury retail to join the team at our Cheshire Oaks Pop-up.
**About the Role**:
- Ensure that an excellent customer experience is given to every customer by the team - congratulating success and giving team feedback where things could have gone better. Leading by example
- Driving and maximising sales performance to achieve store targets and individual sales targets by creating morale in the team
- Demonstrating and reflecting the brand’s personality through customer service, attitude, and behaviour
- Managing the store opening and closing process on tills and PDQ. Completing end of day handover
- Daily floor walk of both shop floor and stock room to ensure all stock represented on the shop floor, ensuring all visual and housekeeping standards are adhered to consistently
- Briefing team members on daily targets and objectives and any new product at the start of each shift
- Driving communication with the store team on WhatsApp
- Supporting the management team in feeding back stock, operational, store team issues to the team at SWHQ
- Build and maintain strong relationships as well as repeat clientele; utilising company clientele tools and personal initiative: utilising WhatsApp / Phone / Social to contact customers as appropriate
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
- Being committed to meeting all department KPI’s including sales, service and productivity
- Developing an in depth and fluent knowledge of the product range, ensuring that you know where styles and ranges are located both on the shop floor and in the stock room
- Processing deliveries efficiently: unpacking, storing in the correct location in the stockroom and ensuring all styles are represented on the shop floor
- Participating in, and representing Sophia Webster during promotional events and activities
Demonstrating flexibility by supporting the brand in any other ad-hoc duties as might reasonably be required in the successful running of the boutique
**Additional information**
**You have**:
- Knowledge and understanding of the luxury market, customer service and fashion
- Excellent written and verbal communication skills
- Sales driven, highly organised, self-motivated, confident and a team player
- Strong clientele background
- Comply with all Point-of-Sale and company policies and procedures
Job Reference: CHE03217
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