12 Hour - Key Holder
4 months ago
**Job description** Job description**
As a Key Holder, you'll play a crucial role in delivering an exceptional customer experience while
contributing to the overall success of our brand. You'll be at the forefront of customer interactions, showcasing our products and values, and ensuring smooth shop operations. We're looking for individuals who are enthusiastic about sales, possess excellent communication skills, and thrive in a team-oriented environment. The responsibilities below encompass the core functions of a Key Holder:
**Key Responsibilities Description**
Customer Experience: Attract and retain customers by offering impeccable service that reflects
our brand values. Pay meticulous attention to detail and provide
top quality assistance to customers.
Sales Achieve shop's commercial objectives and KPIs by effectively
communicating the unique value of our brand to customers.
Shop Operations Collaborate within the team to perform tasks like inventory management,
stock control, cash handling, and daily reporting, ensuring the seamless
operation of the point of sale.
Shop Image Maintain a well-organized shop appearance by ensuring products are
properly displayed and stocked, presenting an inviting atmosphere for
customers.
Cultural Fit Foster a positive team environment, promoting teamwork and
collaboration, and contributing to a harmonious workplace atmosphere.
Deliveries and Stock Receive and unpack deliveries, keep the storeroom organized, assist with
regular stock-takes, and ensure products are appropriately replenished on
shelves.
Point-of-Sale Management Operate the point-of-sale system, handle cash transactions, and reconcile the till at the beginning/end of each shift.
VM Maintenance Pack and replenish shelves/rails as needed to maintain an attractive
presentation of products. Assist in setting up promotional displays to
highlight special offerings.
Customer Interaction Interact with customers, address complaints and refund requests,
escalating issues to management when necessary. Keep customers informed about ongoing promotions and provide product recommendations based on their needs.
Building Customer Rapport Establish a positive rapport with customers by providing attentive service and fostering genuine connections, enhancing their shopping experience
and promoting brand loyalty.
Store Leadership In the absence of other management members, take charge of running the
store, making operational decisions, resolving any issues that arise, and ensuring the safety and security of the premises.
Job Reference: CHE03852
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