Car Park Customer Service Operative

5 days ago


Leeds, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
- Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.**Job Overview**
- To be the front facing employee of the Car Park Team for Trinity Leeds guests.- Shift pattern to be discussed at interview, including some weekends and late nights required- Free City Centre Parking and Excellent Reward and Recognition scheme- Uniform Provided**Main Duties**
- To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible.
- To take ownership and responsibility for all enquiries
- To establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach' to the delivery of the Customer Service standards and the business objectives.
- To maintain the appearance of the Car Park at all times, including housekeeping standards of the front desk.
- To be professional and courteous at all times to Customers and the Client.
- To answer telephone queries in a professional and clear manner.
- To present themselves in a professional manner, in the correct uniform, and adhere to the rules regarding absence and lateness
- Completing daily patrols
- To be vigilant at all times and inform the Control Room of any suspicious activity.
- To support with all Fire Emergency situations as per Control instructions.
- To live the Trinity Leeds and Landsec Values and help to deliver our Vision.
- To work in a safe manner in line with our Company Health and Safety policy and procedures.
- To complete all training as required by the Company.

**What we are looking for**
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Good customer service and communication skills

**Personal Characteristics**
- Confident, Positive and professional attitude
- Must be able to work as part of a team and on own initiative
- Must have a professional attitude to flexible working hours


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