Car Park Customer Service Operative
6 days ago
Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
**Job Overview**
**Contract Type: Permanent**
**Hours: 30 hours per week**
**Shift Pattern: (to be discussed at interview, including some weekends and late nights required)**
**Salary: £9.91 per hour**
To be the front facing employee of the Car Park Team for Trinity Leeds guests.
**Main Duties**
- To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible.
- To take ownership and responsibility for all enquiries
- To establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach' to the delivery of the Customer Service standards and the business objectives.
- To maintain the appearance of the Car Park at all times, including housekeeping standards of the front desk.
- To be professional and courteous at all times to Customers and the Client.
- To answer telephone queries in a professional and clear manner.
- To present themselves in a professional manner, in the correct uniform, and adhere to the rules regarding absence and lateness
- Completing daily patrols
- To be vigilant at all times and inform the Control Room of any suspicious activity.
- To support with all Fire Emergency situations as per Control instructions.
- To live the Trinity Leeds and Landsec Values and help to deliver our Vision.
- To work in a safe manner in line with our Company Health and Safety policy and procedures.
- To complete all training as required by the Company.
**What we are looking for**
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Good customer service and communication skills
**What you'll get in return**:
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
- Free City Centre Parking and Excellent Reward and Recognition scheme
- Uniform Provided
**Personal Characteristics**
- Confident, Positive and professional attitude
- Must be able to work as part of a team and on own initiative
- Must have a professional attitude to flexible working hours
Additional Information
Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
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