Trainee/experienced Swat

1 month ago


North Shields, United Kingdom Citizens Advice Full time

**Position**: Trainee/Experienced SWAT (Money Advice) Caseworker

**Location**: North Shields

**Closing date**: 08 March 2024

**Role details**:
Job title: Trainee/Experienced SWAT (Money Advice) Caseworker
Location: North Shields

**Salary**: £25,108.
Salary pro rata: No
Hours per week: 37
Type of contract: Permanent
Closing time: 17:00
Interview date: Tbc

**Salary**: £25,108.57 (Trainee) per annum increasing to £27,808.34, after achieving required competences and accreditation within 6-12 months to become a Debt Caseworker.
- Agreed pay increases to be implemented from 01/04/24. Benefits
- Workplace pension scheme - Up to 29 days paid holiday per year, dependant on length of service plus bank holidays. - Paid birthday leave after one years’ service.
- Work that makes a positive impact
- Friendly supportive working environment Day to Day
- Talk with clients over the telephone to explore their debt situation.
- Assessing and effectively diagnosing client’s debt, housing, and benefit issues.
- Provide full casework to a client where necessary, identifying the debt issue through to resolution.
- Proactively managing a varied caseload, ensuring deadlines are met.
- Please note we do not accept CV’s.
- Hours: 37 hours Monday to Friday between 9am and 8pm on a rota basis* and the occasional Saturday* Location: North Shields office
- Infrequent evening/Saturday mornings working on a rota-basis will be required.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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