Social Media Advisor

7 months ago

Dunstable, United Kingdom Whitbread PLC Full time

**Guest Relations Social Media Advisor**

We are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Hotels and Restaurants Guest Relations Department across various social media channels in providing world class service to our guests. **If you are a resilient, customer focussed person who loves to engage with people, and resolve issues** with experience on social media platforms, then we would like to hear from you.

**Reports to: Guest Relations Social Media Team Manager**

**Contract: Full-Time, Permanent**

**Grade: S11**

**Hybrid - Required to be in the office for 2 weeks per month(Rota based)**

**Location: Chiswell Court, Luton - Dunstable**

**What we need from you**:

- Demonstrated mastery of English grammar.
- Proven ability to remain composed, confident, and well-informed under pressure.
- High standards in both verbal and written communication.
- Proficient in data capture and administration.
- Strong listening skills.
- Previous experience handling social media platforms such as Facebook, Twitter, and TripAdvisor.
- Exceptional attention to detail.
- Able to resolve complaints effectively.
- Goal-oriented and thrive in a target-driven environment.

**What you’ll be doing**:

- Delivering exceptional levels of customer service through social media platforms
- Working collaboratively with team members and other departments to ensure a first-time resolution
- Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring social media response guidelines are always adhered to
- Providing insight on guest contact trends to inform future marketing campaigns or strategic changes
- Staying on top of targets and being able to multitask
- Working towards KPI’s
- Using multiple internal systems

**In return for your commitment, we’ve got some great benefits to offer**:

- A collaborative work culture that focuses on supporting your success
- A flexible working policy you can rely on
- Individual BUPA healthcare
- Optional contributory pension matched up to 10%
- Up to 25% discount off our brands
- Pensions scheme
- Performance bonus scheme

Join our vibrant community Premier Inn spans 1,200 hotels and restaurants across the UK, Germany, and the UAE, but we're more than our locations. We're a team of 35,000 individuals dedicated to crafting memorable experiences every day.

From sourcing the nation's favourite breakfast to ensuring a great night's sleep, we're committed to excellence. As we prepare for new openings and revamp our online presence, we stay focused on the details that keep our guests coming back.

Whether we're your trusted choice for business trips or the venue for your special celebrations, Premier Inn is a constant in a changing world. We invite you to join us, bringing your energy, ideas, and sense of fun. Our doors are open, and our brands await your unique contribution.Overview:
We are seeking a talented and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for managing and executing our social media strategy, creating engaging content, and building a strong online presence for our company. This is an exciting opportunity to showcase your skills in social media management and public relations.

**Duties**:

- Develop and implement social media strategies to increase brand awareness and drive engagement
- Create and curate compelling content for various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube
- Monitor and respond to comments, messages, and inquiries on social media platforms in a timely manner
- Collaborate with cross-functional teams to ensure consistent messaging across all social media channels
- Analyze social media data and insights to optimize performance and identify trends
- Stay up-to-date with the latest trends and best practices in social media marketing

**Experience**:

- Proven work experience as a Social Media Specialist or similar role
- In-depth knowledge of social media platforms, algorithms, and best practices
- Strong understanding of public relations principles
- Excellent written and verbal communication skills
- Creative mindset with the ability to think outside the box
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Proficient in using social media management tools such as Hootsuite or Buffer
- Experience with graphic design tools such as Canva or Adobe Creative Suite is a plus

**Job Types**: Full-time, Permanent

**Salary**: £26,775.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferre

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