Customer Service
2 weeks ago
My courier company in Colnbrook is looking for Customer Service representatives on a permanent basis.
Monday - Friday 40hrs a week
The role is multi-functional, handling a variety of requirements within the Customer Service department
**Responsibilities**:
- Generate and provide quotations to customers
- KPI’s are met and adhered to
- Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions
- Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer
- Completing collection notes prior to hand over to the operations department
**Experience**:
- Experience within a customer services role
- Experience of handling customer queries/complaints
- Strong Microsoft Office skills including excel, word and Outlook
- A dynamic individual with the drive and ability to multitask
- Ability to learn, adapt and prioritise in line with deadlines
- An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set
**Benefits & Requirements**:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
**How to achieve higher pay rate**:
Proven practical skills or on completion of a Skills Test
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