Medical Secretary

4 days ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

We are looking to recruit an enthusiastic, organised, empathetic individual with excellent interpersonal and communication skills to fulfil this secretarial role within the General Surgery and Urology department at Torbay Hospital.

In this position you will be allocated clinicians and you will be responsible for a wide variety of administration duties to provide high quality secretarial, administrative and clerical support to our vascular consultants, maintaining departmental and trust standards in line with standard operating procedures and ensure patients are treated with courtesy, dignity and respect.

You should have a good level of education (2 GCSE's (9-4) or A-C and word processing/typing RSA III or equivalent

Health Careers |
- To work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP’s and other external agencies.
- This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
- To independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
- All clinic outcomes to be recorded accurately and completed or amended.
- Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
- Taking and transcribing formal minutes if required.
- To open and act on correspondence received.
- To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes.
- To organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
- To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

This is an exciting opportunity to work alongside multidisciplinary teams. The general surgical department consists of 8 lower GI surgeons, 7 upper GI surgeons, 1 vascular surgeon and 6 urologists.

There are also juniors doctors ranging from FY1s to ST8s including Surgical Fellows, Ambulatory Fellows and Physicians Associates.

We also work closely with nursing teams across all four specialties.

The department is supported by a Practice Manager, 2 Team Leaders and a team of band 3 and band 2 medical secretaries.

Why work with us

To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing)

To review discharge summaries and ensure investigations/appointments are booked appropriately

To train and support new/less experienced staff within the team

To support any Secretarial Assistants within the department in their role and ensure compliance with Standard Operating Procedures

Any other appropriate duties/tasks as requested by management

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

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