Transport/distribution Shift Leader
3 days ago
**What’s the purpose of role**:
To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met. To be actively involved and maintainan effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.
**Who you'll deal with**:
Internal: Team Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager.
External: Airlines, HMC&E, DfT, auditors, contractors, EHO
**What you’ll be doing**:
- To ensure work is completed according to daily work schedule and all costs are within agreed targets
- Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Leader/Team Manager
- Managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs.
- Ensuring team members carry out duties in line with work schedule
- Ensure standards of external and internal customer service are met.
- Dealing with all issues or customer requests in a timely manner, highlighting matters which cannot be resolved to the relevant manager
- Adhering to All Legislation, Company Policy And Customer Requirements and ensuring Team members follow agreed procedures
- Carrying out Daily Compliance checks and issues communicated appropriately
- Ensuring Housekeeping Activities are Undertaken by Team Members.
- Checking Vehicle Daily Sheets and reporting any defects to the Shift Leader/ Team Manager
- Carrying out monitoring and highlight issues accordingly
- Ensuring Following of Safe Working Practices Are Maintained at all times including
- Use of Personal Protective Equipment
- Correct Manual Handling techniques
- Use of equipment
- Being Familiar With All Fire Procedures within unit as instructed through fire training
- Adhering to security regulation and ensuring security Instructions and procedures are followed
- Ensuring Food and personal Hygiene Procedures are followed At All Times
- Ensure team members follow agreed processes and procedures
- Ensuring effective handover with colleagues to ensure issues are dealt with effectively
- Ensure training need are identified and highlighted to the relevant Shift Leader/ Team Manager
- Taking Initial Appropriate Action in the Event of Non Conformance and Communicating Issues And Concerns To The Team Manager On A Shift/Daily/Weekly Basis
- Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager
- This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager
**What you’ll have**:
- Computer literate - Microsoft Outlook, Word and Excel, basic level of competence
- Evidenced people management experience e.g. dealing with performance issues, holidays, and absence management.
- Ability to plan, organise and delegate
- Attention to detail and accuracy
- Communication Skills - must be able to communicate at all levels
- An understanding of health and safety regulations in relation to operations
- An understanding of Food Hygiene in relation to operations.
- Understanding of Operational Management Systems
- Must be methodical, and logical in their approach to work
- Current Airline Security knowledge
**What you'll show**:
- People Management
- Results orientation
- Innovation/ initiative
- Team Working
- Communication
- Attention to detail
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