Customer Service Assistant
5 days ago
If you are looking to kick-start your career in a supportive working environment offering hybrid working and development opportunities, then this role is perfect for you
We have an exciting opportunity for someone who shares our passion for delivering an exceptional customer experience, to join our Customer Service team at Orelia based between our Worthing DC, Brighton Head Office and home.
As a Customer Service Assistant, you will be the primary point of contact between Orelia and our customers. You will support and advise customers who are placing orders, requesting information, returning purchases, making complaints and efficiently managing all customer enquiries and returns. In doing so you will strive to gain and retain customers by offering a service that is second to none.
**Main Responsibilities**
- Provide excellent levels of customer service
- Responding to customer service queries promptly and ensuring any issues are resolved in a timely manner
- Respond to customer service queries through our social media platforms
- Respond to all customer reviews through our review channels
- Liaising with the relevant teams to flag any issues
- Completing weekly and monthly reports
- Liaising with the Distribution Centre and our Shipping partners
- Merchandising the website to ensure products are sorted logically with a focus on best sellers and customer experience.
- Helping ensure links and product description accuracy is maintained to a high level.
- Wider general administration and company support when needed
**ABOUT YOU**
- Excellent verbal and written communication skills
- Good typing speed and the ability to respond quickly and effectively during live chats
- A friendly demeanor and a team player
- Strives for 5-star feedback and someone who understand great customer service
- Self-motivated and results driven
- Ability to demonstrate strong and objective complaint handling
- Experience using Gorgios ticketing platform desirable
- Experience working with Shopify desirable
**About Orelia**
Launched in 2008 Orelia is a leading multi-channel fashion jewellery business with a thriving online business also supplying to major online retailers and boutiques. Born out of a need for beautiful, fashionable, good quality yet affordable jewellery, Orelia bridges the gap between high street and designer brands. Based on the South Coast, the brand recently relocated to the heart of Brighton.
**Company Benefits**
- Private healthcare
- Generous staff discounts
- Company bonus scheme
- Pension scheme
**Job Type**: Part-time
**Job Type**: Part-time
**Salary**: £10.75 per hour
**Benefits**:
- Employee discount
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
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