Digital Product Owner

4 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Product Owner
- In this role, you’ll support the digital delivery of our organisation through digital experiences, propositions, capabilities, and releases
- Your daily responsibilities will see you working collaboratively to provide great, end-to-end customer experiences as you deliver a prioritised backlog to bring propositions to pilot
- Make a far-reaching impact through your work and enhance your career profile as you deliver digital experiences that meet customer needs at key moments to resolve pain points

**What you'll do**:
Day-to-day, you’ll identify opportunities and provide insights that impact on digital experiences. You’ll also maintain the release train, including plans and estimation and the management of interdependencies to provide cross-team synchronisation on how work impacts the customer.

We’ll look to you to lead the development and improvement of one or more digital feature sets by working with designers, delivery teams and engineers to deliver customer outcomes. As well as this, you’ll make sure that the backlog is maintained and that teams collaborate effectively.

In addition, you’ll be responsible for:

- Creating and driving the delivery of the experience backlog while effectively prioritising work to maintain completion of sprint goals and tasks
- Working collaboratively with stakeholders and cross-functional delivery teams and supporting the identification of risks and issues
- Managing the delivery of change from vision and inception through to post-live validation and monitoring, making sure customer experiences and engagement impacts are considered
- Facilitating the planning, timing, and execution of delivery roadmaps and backlog by aligning the vision, planning, and interdependencies of many teams
- Providing cross-team synchronisation through the delivery of the portfolio and contributing to the platform vision and roadmap

**The skills you'll need**:
To be successful in this role, you’ll have the ability to define and implement strategic direction for future customer experiences and to provide expertise on digital channels including web, mobile, and online as well as digital propositions.

You’ll have experience of using design methodology to execute strategic propositions and the ability to understand our strategic vision, with a focus on business outcomes. We’ll look to you to demonstrate innovative thinking through the support and delivery of customer outcomes.

You’ll also need:

- The ability to quickly gain an understanding of how to use our technical architecture and how to communicate and engage with colleagues at all levels
- An understanding of how to drive innovative ideas through Agile ways of working, harnessing digital and technological advances that benefit our customers
- Experience of adapting to quickly changing environments, sharing knowledge and coaching relevant teams
- To be purpose-driven and ready to drive positive change for the organisation while taking a holistic view of processes to improve and encourage others to do the same
- Experience of building and maintaining a positive working relationship with stakeholders across multiple franchises and the ability to relate work to the strategic vision of the feature team

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