Digital Assistant Product Owner

4 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Assistant Product Owner
- Working collaboratively, you’ll support the digital delivery of our organisation through digital experiences, propositions, capabilities, and releases to provide great customer experiences
- Day-to-day, you’ll be working collaboratively to develop ideas for new propositions, products or features through ideation techniques
- This is your chance to turn your passion into a diverse and rewarding career, using your skills and knowledge to solve new problems and create smarter solutions

**What you’ll do**:
In this role, you’ll be supporting the delivery of a prioritised backlog to improve customer experiences or bring propositions to pilot and identify opportunities to provide insights and impact on digital experiences. You’ll also develop ideas through defining value propositions, key features and journeys.

Additional duties will also include assisting with the design and delivery of digital experiences so you can meet customer needs and resolve pain points, while helping to maintain the release train through plans, estimation, interdependencies management and cross-team synchronisation.

You’ll be responsible for:

- Supporting the delivery of the experience backlog so work can be prioritised to maintain the completion of sprint goals and tasks
- Working collaboratively with stakeholders and cross-function delivery teams
- Helping with the delivery of change, from vision and inception, through to post-live validation and monitoring, while considering the brand, customer experience and engagement impacts
- Assisting with the planning, timing, and implementation of delivery roadmaps and backlog by aligning the vision, planning and interdependencies of many teams
- Providing cross-team synchronisation of the delivery of the portfolio while using service and experience design methodologies to design the end-to-end service and user experience

**The skills you’ll need**:
To be successful in this role, you’ll have the ability to define and implement strategic plans to improve future customer experiences, alongside an understanding of technical architectures and how to use them in the future.

Furthermore, you’ll demonstrate creative and innovative thinking through the support and delivery of customer outcomes, while building and maintaining a positive working relationship with stakeholders across multiple franchises and functions and at different levels.

You’ll also need:

- The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that benefit our customers
- An understanding of how to adapt to quickly changing environments
- Good written and verbal communication skills to engage with colleagues at all levels
- Knowledge of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes
- To be purpose-driven and to have the ability to understand the strategic vision, with a focus on great business outcomes

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