Surge and Rapid Response

7 months ago

Birmingham, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 324112**Salary**:

- £28,341 - £35,059- National £28341 - £30323 London £32782 - £35059**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - SRRT**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 80Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Longbenton, Nottingham, Salford, WashingtonAbout the job

**Job summary**:
**Background**

Surge and Rapid Response Team

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support. We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

We now have EO vacancies across multiple SRRT locations.

**Accountability**

As a Surge and Rapid Response Team Leader, you will report to the Higher Operations Leader to deliver operational performance across your area. This is a high-profile role with daily exposure to senior leaders across the Civil Service.

**Job description**:
Your responsibilities will include:

- Leading a team of up to 12 graduates and apprentices, with responsibility for health and safety, equality and diversity, wellbeing and performance.
- Provide support to your team, guiding them through their apprenticeship journey and deployments, managing and monitoring probation, attendance, performance and conduct in line with HMRC policy and procedure.
- Supporting your manager in the delivery of staff placements to other government departments.
- Work with colleagues to identify resource for work items, assure quality, fairness and progress against plans.
- Ensuring risks and issues are identified and remedial action is taken.
- Promote and foster a continuous improvement ethos throughout the team.
- Maintain a culture that is committed to equal opportunities and challenge any behaviours that do not adhere to Civil Service standards.

This job will provide opportunities to work with a range of Government departments in different locations across the UK and abroad. When working away from your home base your travel and accommodation will be paid for.

We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week. Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.

We will provide you with extensive development opportunities and skills that will assist in a successful career path through the Civil Service.

**Question and answer session**

**Person specification**:
You will need to be able to demonstrate the following skills and qualities:

- Highly motivated and able to work and manage with minimum supervision.
- A positive attitude with the ability to solve problems.
- Ability to work in a fast-paced environment, with the flexibility to move quickly between tasks.
- Excellent communicator and leader with a high standard of customer service skills.

**Desirable Criteria**

Knowledge and understanding of the Operational Delivery Profession (ODP).

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information

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