Aftersales Advisor

6 months ago

Romford, United Kingdom Allen Motor Group Full time

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Romford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position, **Monday - Friday with Saturday’s AM on a Rota Basis, 1 in 3,** a **basic salary of up to £25,000, and an OTE in excess of £28,000 **reporting to the Aftersales Manager.

**Why Allen Motor Group?**

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £500 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group

**Do I need experience?**
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service
- Experience using computer software systems

**Key Responsibilities and Duties**

As an aftersales advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

- Provide exceptional customer service
- Ensuring all recorded information is accurate and stored correctly
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
- Booking vehicles into the workshop

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