Warranty Administrator

This role is based at our Stellantis &You Romford Dealership: 134 London Rd, Romford RM7 9QU

**Our success starts with yours Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroen, Vauxhall, Fiat and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.**

This is a great opportunity for you to become a key member of our Aftersales team.

Support the Aftersales Department by ensuring efficient administration of all warranty administration, To ensure that all claims, transactions and departmental strategies achieve, and strive to exceed, all objectives. To ensure that the dealership is compliant and to work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Develop and maintain professional, positive working relationships with all colleagues and visitors and, when appropriate, external represenatatives.

Communicate progress against agreed objectives to Line Manager. Discuss concerns with Line Manager. Be aware of team and Company news and objectives, and relevant new product information. Be part of a “share best practice” policy within the Department and Company

**Job Requirements**:

- Invoice all warranty claims
- Make sure all job cards are quality compliant with PSA standards
- Ensure policies and procedures are adhered to at all times
- Checking of claims to ensure all claims are paid accordingly
- Make sure all paperwork are properly managed and filed correctly to assist with audits
- Manage all warranty debtors.
- Ensuring all parts are returned
- Managing warranty parts return in a timely manner
- Coach technicians and customer advisors in processes and procedures.
- Ensure job cards are correctly documented.
- To bring attention the service manager any issues in process or quality
- To assist and support the Finance department in their duties as and when required by the Financial Controller
- Register All Warranty Policies

**The benefits are**
- **A Company car scheme** - up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, **plus** bank holidays
- **Shopping discounts** - through our Rewards App
- **Basic salary** - £25-26k dependant on experience

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

**Job Types**: Full-time, Permanent

Pay: Up to £32,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Work Location: In person