Parts Advisor

6 months ago

Romford, United Kingdom Steven Eagell Toyota Full time

**Experienced Parts Advisor**
**Romford**

We are currently expanding our business and are now offering an exciting opportunity to join the team, as **Parts Advisor **at our **Romford **site. We will provide excellent training and genuine career progression opportunities in return.

**Does this sound like you?**
- Enjoy constantly meeting new people and building rapport and connections
- Have strong communication skills and enjoy presenting ideas to others
- Passionate about the automotive industry and want to work in the world’s biggest manufacturer
- Organised and flexible but hard-working
- Enjoy working as part of a team and assisting colleagues
- Previous experience of working as a Parts Advisor
- **If so, then read on for more detailed role information**_

**Key Job Competencies**

**Builds rapport and qualifies the customer’s requirements**
- Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
- Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
- Quotes prices and availability of stocks and accessories to customers
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions

**Co-ordinates the centre’s stock holdings to agreed standards**
- Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
- Orders parts on behalf of the Service team, including special orders i.e. grey import parts
- Checks all parts and accessories are in good order on receipt from supplier
- Returns code 50 and faulty parts, adhering to supplier return policy
- Ensures all parts and accessories are correctly stored and located
- Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
- Completes all relevant administration promptly and accurately (including customer records and invoicing)

**Works with the Service team to deliver a quality service to customers**
- Ensures all Service personnel have access to parts needed to complete next day work schedule
- Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding

**Trade sales opportunities**
- Prospects to local trade and co-ordinates van deliveries

**Works as a full member of the centre team**
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

**Salary**: Up to £30,000.00 per year including OTE

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Privacy Notice**:
**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person

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