Business Process Control Specialist

2 weeks ago

Chesterfield, United Kingdom Pontoon Full time

**Job Title**: Business Process Control Specialist

**Location**: Chester

**Duration**: 9 months (Hybrid) Mon-Fri 10-6pm

**Day rate**: £650 - £725

My high-profile banking client is currently looking for a Business Process Control Specialist to join their Core Technology Infrastructure Department'

Managing through the operational excellence process lifecycle, this role will ensure CTI understands, manages, and improves their process. This is done by establishing consistent internal process architecture in line with Enterprise Policy and Standards.Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfactionand continuous process improvements.

**Key Responsibilities**
- Assess business functions and identify key business processes; ensure processes are fit for purpose
- Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
- Manage ongoing process performance and assess risk
- Assess process maturity/capability and set targets
- Identify controls to mitigate risk
- Connect process with customer and employee requirements
- Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
- Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.

**Required Skills**:

- Business or technology experience; focus in business Process Management (BPM, Six Sigma, DFSS; Lean experience a plus).
- Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other). Certification a plus.
- Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results
- Strong written and verbal communication skills, collaboration and influencing skills
- Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels
- Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly with a strong attention to details
- Demonstrated dependability and ability to act with a sense of urgency

**Desired skills**
- Understanding of Infrastructure Technology functions and processes
- Understanding of Technology Services and how the IT processes support the lifecycle of the services
- Working knowledge of COBIT or other best practice. Certification a plus.
- Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.
- ARIS (Architecture of Integrated Information Systems) modeling experience a plus
- Knowledge of banking technology
- Six Sigma Green or black belt certification

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