Student Services

3 months ago

Bolton, United Kingdom Cadagio Ltd Full time

We are currently looking to recruit a Student Services & Accommodation Co-ordinator for our client, who have a student accommodation service based in Bolton.
- Are you a skilled communicator with excellent customer service skills?_
- Do you have experience of working within student accommodation services?_

This is an exciting opportunity to join an established building and team. You’ll be the first point of contact for all existing and prospective students and assist the Building Manager in the day-to-day running of the building. The days will be varied, from dealing with lettings tasks to providing excellent customer service and support, whilst ensuring the building operations are running effectively.

You will be Competent in the use of Microsoft office products and social media platforms and have excellent interpersonal skills with a knowledge of health & safety requirements.

Primary Responsibilities will include:
Lettings
- Assist with maximising occupancy throughout the academic year.
- Work with relevant team members/ external contractors to ensure marketing material, including website and social media, is up-to-date.
- Respond, and follow up on all enquiries.
- Arrange and conduct viewings of rooms, in person or through video tours.
- Build and maintain relationships with local colleges and universities.
- Attend university open days and housing fairs.
- Issue and countersign tenancy agreements on behalf of landlords.
- Keep up to date with competitor activities.

Customer Service
- Be the first point of contact for students.
- Assist with the check in and inventory process.
- Ensure students adhere to terms of tenancy and any internal policies/procedures.
- Respond to student queries and handle complaints that arise.
- Inform students of maintenance works and keep them informed.
- Help plan and organise student events throughout the academic year.
- Help to enhance the student experience within the building.
- Assist with the check out and deposit return process.
- Be vigilant of student welfare issues and offer advice or signpost where necessary.
- Build and maintain relationships with university/college support services.

Building Operations
- Carry out regulatory compliance tasks
- Supervise planned preventative maintenance tasks.
- Conduct room and kitchen inspections.
- Ensure health and safety guidelines, and any internal policies or procedures, are adhered to by students, visitors and contractors.
- Identify maintenance issues and report to relevant individuals.
- Assist with room turnarounds in between tenancies, including maintenance and cleaning.
- Build and maintain relationships with contractors and local authorities.
- Supervise the work of cleaning and security staff, and contractors
- Assist in supporting out of hours in the event of an emergency.

**Key Requirements;**

Valid driving licence and car

First aid & fire marshall trained

In return, our client provides training as required, flexibility and a great place to work

Hours of work are 9am - 5pm, Monday - Friday. Occasional weekend work may be required, especially during July, August, September & October.

Salary - negotiable depending on experience.
- Fully inclusive Employer_

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: PL04

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