Experienced Microsoft

3 weeks ago


Coventry, United Kingdom Mainstay Recruitment Solutions Ltd - IT Jobs Full time

The role requires the ability to manage, juggle and complete technical operational requests in a timely manner.

A strong level of technical support is required as this is a hands-on role with the requirement to provide both VIP telephone and potentially client-side support.

The ideal applicant will have at least 5 years support experience with the following skill sets:

- AD synchronisation using AADConnect
- Deploy Office/Microsoft 365 Environments
- Deploy Azure AD Environments
- Deploy advanced Microsoft 365 Services including Enterprise and Mobility
- Deploy and management of Intune, including configuration of Autopilot & Application Deployment
- Architect Office/Microsoft 365 Service Environments
- Maintenance of On-Premise and Azure Active Directory environments including Group Policies
- Deployment of Infrastructure improvements on Client environments
- Leading IT Projects for Clients

Responsibilities and Attributes
- Communication with clients and team to ensure that customer satisfaction levels are upheld.
- Responding to and managing customer requests for service into the Service Desk.
- You will have good all-round technical support and problem-solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory)
- Must always be proactively identifying opportunities where the Service Desk can "delight" the customer
- Five years or more of IT support experience
- One year or more of advanced Office 365 experience
- Solid experience in support management roles is preferred
- Experience with Microsoft Azure Active Directory
- Having a worked in a highly motivated, fast-paced, critical support role
- An excellent reputation for support to end-users and leading teams
- Excellent decision making and critical-thinking skills
- Excellent organizational and communication skills are required
- Ability to meet deadlines with Projects and Assignments
- Must be self-motivated and have a positive attitude
- Must be detail oriented
- Must have the ability to multi-task
- Must have excellent oral and written communication skills
- Must have the ability to communicate effectively with others



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