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Taxi Dispatch Call Operator

5 months ago

Hitchin, United Kingdom Boxall Taxis Ltd Full time

We are looking for Part-time / Full time Taxi Dispatch call operators who can work flexible shifts (Morning, days, nights or weekends).

Ideally we are looking for someone with telephonist or controller experience within a taxi company but this is not essential as full training will be provided.

We are Hitchin's oldest established company and continue to grow with increasing customer demand.

Excellent knowledge of Hitchin and North Hertfordshire is essential to serve customer needs.

**Main Duties**:
Answering telephone calls
Providing quotations to customers
Taking payments
Allocating bookings to drivers within time frames and driver locality. Efficient use of drivers
Dealing with customer complaints
Delivering a high level of professional customer service at all times.

**Key Competencies Required**:
Speak excellent English and have a professional telephone manner
Good written / communication skills
Good geographical knowledge of North Hertfordshire
Ability to work under pressure.
Proactive and ability to work as a team and plan ahead
Excellent customer service skills
Be able to provide references.

**Behavioural**:
Flexible work ethic
Polite manner and well spoken
Self-Motivated
Ability to remain calm under pressure in a fast-paced environment.
Team player and willing to provide cover for colleague absence

Boxall Taxis Ltd 01462 43 33 33

telephonist #taxi #taxicontroller#Dispatch operator

**Job Types**: Full-time, Part-time

**Salary**: £9.00-£10.42 per hour

Schedule:

- Flexitime
- Overtime

Application question(s):

- Please confirm customer service skills and experience & IT Literacy skills

Work Location: In person

Reference ID: BOXOPERATOR