Software Support Analyst

3 weeks ago


Leeds, United Kingdom Reed Full time

Software Support Technician - £24,000 Salary

Reed Technology are excited to have partnered with an industry leading digital workforce management company - who have decades of experience helping to optimise workforces across the UK and beyond - as they look to expand their Software Support team.

Working as part of the Service Desk team, the role is focused around supporting customers with cloud-based and Windows Desktop Application based services by swiftly resolving technical issues.

The role is based in Leeds and operates a hybrid working policy.

Previous experience working in an Application / IT Support role is beneficial but not essential.

**Day-to-Day Duties**
- Resolving logged tickets taking a customer focused approach
- Use SQL and other diagnostic tools and methodologies to diagnose and solve problems
- Identify problems and investigate potential permanent fixes when necessary
- Remote software installations and system updates
- Make recommendations for best practice improvements

**Skills/Experience Required**
- The ability to analyse, troubleshoot, and diagnose problems
- Effective working both individually and as part of a team
- Effective communication
- SQL experience
- High level customer service skills
- Prior experience in an Application / IT Support based role (Beneficial)



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