Head Receptionist

Alfa Leisureplex Group has an opportunity for a **Head Receptionist** to join the team at** The Hotel de Paris, Cromer.**

**Head Receptionist Working Hours**:
As a** Head Receptionist **you will work** 35 hours per week, **including weekends & split shifts with an hourly rate of** £12.25 - Regardless of age, **which will be increasing to £13.35 an hour in April 2024**

**Being a Head Receptionist**:
You main tasks as a Head Receptionist are to work the busy reception area of the hotel and support the reception team delivering excellent levels of customer service, as well as the completion of administration and payroll tasks. This is a diverse role and apart from professionally handling reception enquiries including taking reservations and checking guests in and out you will be expected to:

- Account for petty cash transactions cash floats, bill payments and sale of sundries
- Have responsibility for creating and issuing stock orders with suppliers
- Be the main point of contact for reception queries
- Train new employees within reception

**We are an employee-owned company, what does that mean?**
- **Bi-annual tax free dividend due to our employee owned status (over £1,000 last full year)**:

- Funding for any relevant training courses to aid your development
- **Job Security - our employee owned status provides better job security, as we can't be sold to another company**:

- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs

**Essential Skills**:

- Experience in a similar role
- Excellent communication skills
- Excellent customer service skills
- Ability to learn new skills quickly
- The ability to be flexible and keep calm under pressure

**Desirable Skills**:

- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel, which includes Alfa Scotland.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 2,050 rooms and achieve strong all year round occupancies due to our sister brand Alfa Travel, Alfa Scotland plus our links to other coach operators and group organisers. We also cater for Self Drive guests and direct hotel bookings.

As an employee owned business with over 900 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.

If you feel you have the necessary skills and experience to be successful in this **Head Receptionist** role click** ‘apply’ **today**. **We’d love to hear from you