Head Receptionist

Alfa Leisureplex Group has an opportunity for a Hotel **Head Receptionist** to join the team at** The Hotel de Paris, Cromer.**

**Head Receptionist Working Hours**:
As a** Head Receptionist **you will work** 35 hours per week, **including weekends with an hourly rate of** £13.25 - Regardless of age**

**Being a Head Receptionist**:
As a Head Receptionist you will oversee a busy reception being the central hub of the hotel operation where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience, where the word no does not exist. You will lead a small team being responsible for checking guest in and out, general enquires and varied administrative tasks, from allocating rooming lists to processing invoices. This is a diverse role which includes professionally handling reception enquiries and being empathetic to our guests.

**We are an employee-owned company, what does that mean?**
- **Bi-annual tax-free dividend due to our employee-owned status (over £1,000 last full year)**:

- Funding for any relevant training courses to aid your development
- **Job Security - our employee-owned status provides better job security, as we can't be sold to another company**:

- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs

**Essential Skills**:

- Experience in a similar role
- Strong communication skills, able to lead and motivate a team
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- To be flexible and keep calm under pressure even in challenging situations
- Empathy towards individual needs and being a problem solver

**Desirable Skills**:

- Experience in a similar role would be desirable
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee-owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel, which includes Alfa Scotland.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Travel, Alfa Scotland plus our links to other coach operators and group organisers. We also cater for Self Drive guests and direct hotel bookings.

As an employee-owned business with over 900 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Head Receptionist role click** ‘apply’ **today**. **We’d love to hear from you