Quality Assurance Administrator
6 days ago
Inspired Energy is one of the UK’s leading independent Third-Party Intermediaries (TPI) working with commercial, industrial, and public sector energy consumers. Our mission is to optimise the value of every pound spent on utilities by our clients throughour innovation and dedication to client service, so our clients can focus on the growth of their business.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
We are looking for a Quality Assurance Administrator to join our successful Quality Assurance team. This role is a Kirkham Office Based role.
**Job Title**:
**Quality Assurance Administrator**
**Reporting to**:
Director Administration & Quality Assurance
**Department/Group**:
Inspired Energy PLC
**Location**:
Kirkham Office
**Level/Salary Range**:
£Competitive
**Bonus/Commission**:
£Competitive
**Contract Terms**:
Full time
**Entitlement**
25 days holiday, plus Bank Holidays
**Role and Responsibilities**
**Purpose**
Working as part of the Quality Assurance function. Responsible for ensuring high levels of data accuracy within the CRM system and managing the administration following contract acceptance.
**Accountabilities**
- Responsible for managing supplier registrations and terminations for the Group.
- Managing any objections that may occur during the registration process, working closely with the Supplier(s) and Account Managers and/or Bureau team towards a prompt and satisfactory resolution. Also recording the delayed start date accurately in the systemand ensuring any additional charges are escalated as a result of the delayed start date.
- Issuing termination on the go-live renewal.
- Ensuring termination acceptance is confirmed by the supplier in advance of the contract end date with a sound knowledge of supplier termination windows, and termination and LOA requirements. Keeping the records updated within the termination module in theCRM.
- Reporting weekly to Director Administration & Quality Assurance on missing client LOA’s.
- Responsible for closely monitoring and managing the mailboxes.
- Sound understanding of the different types of contracts, rates, and services Inspired PLC offers to commercial customers.
- Familiar with using supplier portals, status reports, and general supplier TPI requirements.
- Excellent understanding of Excel using filtering, pivots, and VLOOKUP.
- Excellent communication, organization, and prioritization skills.
- Working with the QA team and external suppliers as a support to account managers across the Group.
- Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
**Key Working Relationships**
**Internal**:
- Director -Administration & Quality Assurance
- Account Managers
- Revenue Owners
- Finance
**External**:
- Suppliers
**Qualifications and Education Requirements**
**Essential**
- Minimum 5 GCSE’s A-C incl. Math’s & English
- Excellent communication skills
- Sound working knowledge of Microsoft Office
- Proficient in Excel
**Desirable**
- Degree Level Education
- Knowledge of UK Energy Markets
**What we offer**
- Training and development opportunities
- Company pension
- Flexible work hours
- Sharesave scheme
- Life insurance
- 4pm finish on Friday
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