Ecommerce Customer Support

2 weeks ago


Gravesend, United Kingdom W E ROBERTS Full time

The duties of the role are as follows:

- Responsible for being actively involved in all areas of H&S, ensuring you follow policy and procedure guidelines that have been trained out to you.
- Responsible for adhering to all HR requirements of your department.
- Responsible for the adhering to Quality, Hygiene and Product Safety Polices
- Responsible for providing high-quality customer service to customers shopping on our eBay, Amazon, and website platforms.

Responsible for:

- Responding to customer inquiries promptly and professionally, aiming to resolve issues to the customer's satisfaction.
- Provide accurate and up-to-date information about products and services, including pricing and shipping options.
- Troubleshoot and resolve customer issues related to orders, shipping, returns, and refunds in compliance with company policies.
- Continuously update product knowledge and collaborate with other departments to ensure customer needs are met.
- A competitive salary - we are a Living Wage employer.
- Perkbox Employee benefit platform
- On site car parking
- Company pension.

Please supply a CV and covering letter when applying

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Procurement and Supply Chain Manager



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