Customer Service Assistant

6 months ago

Blackpool, United Kingdom Northern Trains Full time

**GRADE**:RO2

**SALARY**:£22,001 rising to £23,059 per annum after 6 months

**ROLE TYPE**:On Site

**HOURS**:35** **per week

**Is welcoming passengers and maintaining station excellence ‘Your Thing’?**
- We are seeking someone with a genuine passion for customer service and a strong commitment to maintaining the highest of standards to join our team as a Gateline Operative.
- Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
- We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
- We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
- Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.
- Ready to make them yours? Join us on this journey.

**About the role**:

- As a Gateline Operative, you’ll be responsible for providing high-quality customer service whilst ensuring the smooth operation and maintenance of our automatic ticket gates.

You’ll ensure Northern's interests in terms of revenue being achieved, through pro-active monitoring of the gateline facility, assisting customers with their various needs and ensuring ticket related issues at the gateline are dealt with swiftly and courteously.
- You’ll work in collaboration with your colleagues throughout the station to create a welcoming and efficient station environment. As well as dealing with customer related issues, you’ll also take responsibility for safe operation of the gateline and reporting any faults as they arise.

If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:

- As a Gateline Operative, you can expect a role that is engaging and filled with a wide range of diverse challenges. Here is a taste of what your day-to-day activities could include:

- Managing the operation of automatic ticket gates, ensuring they are fully operational at all times, especially during peak hours.
- Addressing ticket jams and performing basic maintenance on automatic ticket gates
- Promptly reporting accidents, incidents, faults, minor repairs, or safety hazards.
- Ensuring the smooth flow of customer traffic and responding courteously to all customer inquiries
- Distributing train information
- Assisting disabled customers, travellers with luggage, and providing various train-related information.
- Maintaining control of customers' access to and from the concourse to the platform.

**About you**:

- You are a proactive, customer-centric individual with a strong commitment to delivering exceptional service. Your ability to address challenges head-on and your adaptability to varying responsibilities make you a valuable team player. Attention to detail and effective communication skills are your strengths.

We’re also looking for the following:

- Customer focused mindset
- Ability to use your initiative
- Ability to remain calm under pressure
- Good written communications skills
- Ability to pick up and learn new skills and equipment

**Our Benefits**:

- Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.
- We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace._

  • Customer Service Assistant

    6 months ago

    Blackpool, United Kingdom Reliant Direct Full time

    **Role Overview** Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a **Customer Service Assistant.** The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking. This is an exciting time to join the company and ideally suited...

  • Customer Service Assistant

    6 months ago

    Blackpool, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 16 hours per week. As a Customer Service Assistant, you will contribute to a passionate and...

  • Customer Service Assistant

    7 months ago

    Blackpool, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 16 hours per week. As a Customer Service Assistant, you will contribute to a passionate and...

  • Customer Service Assistant

    6 months ago

    Blackpool, United Kingdom SEA LIFE Full time

    What you'll bring to the team: We’re currently on the lookout for Customer Service Assistants, who are looking for a seasonal job that’s full of FUN! A job with Merlin Entertainments in Blackpool isn’t like a job anywhere else. From dizzy heights at the Blackpool Tower Eye to Dungeon frights, from the famous Ballroom and Circus to the jaw-some depths...

  • Customer Service Assistant

    7 months ago

    Blackpool, United Kingdom SEA LIFE Full time

    Roles & Responsibilities: We’re currently on the lookout for Customer Service Assistants, who are looking for a seasonal job that’s full of FUN! A job with Merlin Entertainments in Blackpool isn’t like a job anywhere else. From dizzy heights at the Blackpool Tower Eye to Dungeon frights, from the famous Ballroom and Circus to the jaw-some depths of...

  • Customer Service Assistant

    3 days ago

    Blackpool, Blackpool, United Kingdom Daish's Holidays Full time

    Daish's Holidays is seeking a skilled Customer Service Assistant - Hospitality to join their team. In this role, you will be responsible for providing exceptional customer service and ensuring a smooth experience for guests.The estimated salary for this position is £6.67 per hour after a 3-month probation period. You will also receive a one-time payment of...

  • Customer Service Specialist

    3 months ago

    Blackpool, Blackpool, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Blackpool, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...

  • Cashier/customer Service

    6 months ago

    Blackpool, United Kingdom Crown Leisure Ltd Full time

    Cashier / Customer Service Assistant **Responsibilities**: - Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner. - Operating cash transactions accurately. - Checking ID (Age Verification) - Monitoring and looking after guests in an Adult Gaming Centre. - Answer customer inquiries and resolve any...

  • Customer Service Advisor

    6 months ago

    Blackpool, United Kingdom Scanlite Visual Communications Full time

    **Duties**: - Assist customers with inquiries, account issues, and product information - Resolve customer complaints and ensure customer satisfaction - Collaborate with other departments to address customer needs and resolve issues - Stay up-to-date on product knowledge and industry trends to effectively assist customers - Providing an excellent aftercare...

  • Customer Service Supervisor

    7 months ago

    Blackpool, United Kingdom Clarify Consultancy Ltd Full time

    Due to continuing expansion our client, a national service company, is actively seeking a flexible and reliable Customer Service Supervisor to support the sales team and maintain the daily running of the sales office. Reporting directly to the Sales Manager, responsibilities will include: - Overseeing and assessing customer service staff activities and...

  • Customer Service Associate

    4 weeks ago

    Blackpool, Blackpool, United Kingdom Tesco Partners Full time

    **About Us**Tesco Partners is dedicated to providing exceptional customer service and ensuring a seamless shopping experience.As a Customer Delivery Driver, you will be the face of our company, interacting with customers on a daily basis and providing personalized assistance with their shopping needs.

  • Customer Service Assistant

    7 months ago

    Blackpool, United Kingdom HB Leisure Full time

    **HB Leisure **is the leading attraction partner for skill games and amusements around the world **operating in over 100 theme parks across 25 countries**. We like to do things differently here at **HB Leisure**, we don't just open doors to a career in the **leisure industry**, and we also offer the **opportunity to travel the globe**! If a desk isn’t...

  • Customer Service Representative

    1 day ago

    Blackpool, Blackpool, United Kingdom beBee Professionals Full time £18,000 - £25,000

    The Customer Service Representative will play a key role in delivering exceptional customer experiences in our retail store in Blackpool.Job Description:Greet and assist customers, offering product knowledge and advice.Operate the cash register and handle transactions efficiently.Requirements:Previous experience in retail or customer service is...

  • Customer Service Representative

    6 months ago

    Blackpool, United Kingdom greenbean RPO Full time

    Are you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...

  • Customer Service Representative

    6 months ago

    Blackpool, United Kingdom greenbean RPO Full time

    Are you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...

  • Customer Service Representative

    5 days ago

    Blackpool, Blackpool, United Kingdom beBee Professionals Full time £18,000 - £25,000

    About this Role  This role involves assisting customers with purchases, maintaining store appearance, and meeting sales targets. To succeed, you should have previous retail or customer service experience, excellent communication skills, and basic computer knowledge. In return, we offer competitive pay, employee discounts, and training opportunities. Apply...

  • Sales and Customer Service

    7 months ago

    Blackpool, United Kingdom Blackpool Resort Full time

    **Duties**: - Provide accurate information about products, services, and company policies - Assist customers with placing reservations - Efficiently manage our availability and rates within our booking system - Collaborate with other departments to ensure prompt resolution of customer issues - Identify opportunities to upsell or cross-sell products or...

  • Customer Service Representative

    1 day ago

    Blackpool, Blackpool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly skilled and efficient Customer Service Representative to join our team in Blackpool, United Kingdom. This role will be the primary point of contact for customers, providing exceptional service and resolving queries in a timely manner.Key Responsibilities:Handle incoming calls, emails, and chat inquiries from customers.Provide accurate...

  • Customer Service Representative

    4 weeks ago

    Blackpool, Blackpool, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store staff, you will be responsible for providing an excellent customer experience, maintaining a high level of product knowledge, and supporting the smooth operation of the store.Key Responsibilities Provide exceptional...

  • Customer Service Representative

    2 months ago

    Blackpool, Blackpool, United Kingdom beBee Professionals Full time £18,000 - £25,000

    At beBee Professionals, we are seeking a skilled and customer-focused Sales and Service Specialist to join our retail team in Blackpool, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service,...