Field Officer

7 months ago


Orpington, United Kingdom MetFriendly Full time

Job Advert

Location: Orpington

Pay: £30,000 -£35,000 based on experience

20% bonus based on KPI

MetFriendly is looking for an experienced Field Officer to join their busy team

**Job Type**: Hybrid

Purpose of the role:

- Responsible for new business growth of the Society through a membership-led contact strategy, promoting Metfriendly services using multiple marketing channels, as well as through stakeholders across all UK police force venues and the Society’s Head Office.
- Provide pensions information and solutions for members approaching retirement.
- Success will be measured through lead generation and meeting new business targets

**Key Responsibilities**
- Grow membership base through developing and sustaining solid relationships with stakeholders and work effectively with key decision makers at all levels.
- Generate leads for prospective force presentations and events to build a presence within regional forces to champion Metfriendly products.
- Develop a robust understanding of Metfriendly products and services.
- Provide practical information and guidance regarding the technical and legislative aspects of Police and Police Staff pensions through in-person and virtual meetings.
- Work with Marketing Team to plan and deliver promotional activity to generate new business leads and support Marketing Officers to deliver the Marketing Plan and coordinate marketing campaigns.
- Research and identify new business opportunities - including new markets, growth areas, trends, partnerships, products and services, or new ways of reaching existing markets.
- Organize your diary and travel commitments effectively and take responsibility for the wider Field Team calendar, utilizing Marketing Officers where necessary to assist with brand awareness.
- Maintain CRM system and ensure call trackers are kept up to date with inbound and out bound calls.
- Build strong relationship within the Police Federation, Superintendents’ Association, NPCC, NARPO, XPS Administration, Equiniti, Trades Unions and other Staff Associations representatives within **UK wide Police forces** to promote Metfriendly products and services.
- Develop positive working relationships with key Officers and Staff within UK police forces to develop opportunities to present the Society’s products.
- Support with other additional tasks as needed within your area of competence.

**Personal Attributes**
- Excellent communication skills
- Good Influencer
- Flexible and adaptable
- Active listener
- Ability to collaborate or work independently
- Drive for service excellence and results

**Skills**
- Member-focused, operational aptitude and experience working to design and execute Member Services strategies that maximise productivity and respond to Society’s needs.
- Results driven.
- Good skill level with MS Office package and computer literate.
- Analytical skills - proficient in reporting.
- Time-management.
- Adaptable, organised and flexible.
- Training and presentation skills

**Experience and Qualifications**
- Vocational or professional qualification (such as Certificate of Knowledge of Policing)
- Degree or equivalent education
- Financial services qualification (desirable).
- Knowledge of police pensions
- Proven track record in a regulated financial services environment.
- Experienced trainer and presenter


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