Service Desk Agent

3 weeks ago

Manchester, United Kingdom Project People Full time

As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Key Accountabilities**
- Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

**Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.**

**Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.**

**Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.**

**Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.**

**Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.**

**Personal Development Takes ownership of own development and has a development plan in place.**

**Experience**
- Feedback from customers, colleagues and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 6 months

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have an in date passport?

Work Location: One location

Reference ID: FJ-JH-M

  • IT Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    Service Desk Agent - Manchester Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are...

  • Service Desk Agent

    3 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk AdvertPAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    3 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    3 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...

  • Service Desk Agent

    2 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    3 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    1 day ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...

  • Service Desk Agent

    3 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...

  • Service Desk Agent

    2 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...

  • Service Desk Agent

    1 day ago

    manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...

  • Service Desk Agent

    1 day ago

    Manchester, United Kingdom Project People Full time

    Service Desk AdvertA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate...

  • Service Desk Agent

    16 hours ago

    Manchester, United Kingdom Project People Full time

    Job Description Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    2 days ago

    Manchester, United Kingdom Project People Full time

    Service Desk AdvertA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate...

  • Weekend service desk agent

    16 hours ago

    Manchester, United Kingdom Project People Full time

    Job Description Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    1 month ago

    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...