Medicines Counter Assistant

6 months ago


Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

**Medicines Counter Assistant job description & person specification**

**Job Title**

Medicines Counter Assistant

**Line Manager**

Pharmacy Manager

**Accountable to**

Practice Manager

**Hours per week**

37 ( Full or part time/ job share considered )

**Job Summary**

To provide a smooth, efficient service to the patients and customers using the Mattishall Pharmacy and to assist counter assistants with the handing out of all relevant prescriptions as authorised by the practice doctor(s) and prescribing nurses where appropriate in accordance with the principles of good practice. Acting as focal point for patient enquiries, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Adhering to extant policy and procedure.

**Mission Statement**

To provide personalised, high quality general practice care to our patients in a timely manner whilst respecting privacy and dignity of all. We aim to be high achievers in the management of our patients and medicines management standards. Our staff work to high professional standards, keeping up to date and sharing new ideas.

**Primary Responsibilities**

The following are the core responsibilities of the Medicines Counter Role There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Medicine counter duties will be allocated as part of the Pharmacy Rota during the operating hours of 08:00- 20:00hrs Monday - Friday.

**Medicine Counter duties**
- Provide excellent customer service, be polite and courteous to customers
- Offer informed advice on appropriate treatment of minor ailments and products
- Use the cash register to serve customers
- Provide and support the team in delivering pharmacy services
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To check in stock and credit notes against appropriate invoices, ensuring expiry dates, quantities, strengths, form, and account numbers are correct. The invoices must be signed by the person checking them off and filed in the correct file according to SOPS.
- To promptly forward all invoices and dispensary related correspondence to the Finance or dispensary manager according to practice policy.
- To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.
- To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
- To ensure that all shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and in good working order.
- To take prompt action in response to any drug alert bulletins that may be received from time to time.
- To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
- Follow the company SOPs and protocols
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
- Any other delegated duties appropriate to the post.

**Generic Responsibilities**

All staff at Dr Jones & Partners, Mattishall & Lenwade Surgeries have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-bei



  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    **Medicines Counter Assistant job description & person specification** **Job Title** Medicines Counter Assistant **Line Manager** Dispensary Pharmacy Manager **Accountable to** Practice Manager **Hours per week** 37 ( Full or part time/ job share considered ) **Job Summary** To provide a smooth, efficient service to the patients and customers using...

  • Counter Sales

    6 months ago


    Dereham, United Kingdom Alison's Equestrian & Pet Supplies Ltd Full time

    COUNTER ASSISTANT / WAREHOUSE PERSON WANTED - (EQUESTRIAN & ANIMAL FEEDS) **EQUESTRIAN KNOWLEDGE ESSENTIAL!** Will also be required to assist with counter sales and cover our delivery driver when required. (Clean driving licence essential) Monday - Friday 9am - 5pm Plus Saturdays on a rota basis Must be physically fit and able to lift multiple 20kg sacks...


  • Dereham, United Kingdom Boots Full time

    Summary Job Reference: 230761BR - Job Reference: 2 3 0 7 6 1 B R Dereham, Market Place Permanent 30 Hours **The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.** **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as a Relief Pharmacy Dispenser you’ll be...

  • Catering Assistant

    2 months ago


    Dereham, United Kingdom ESS Full time

    As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role offers numerous opportunities for growth within a company that values individuality and invests in its employees. Your hard work will be recognised and rewarded, making it an excellent chance to advance in a supportive...


  • Dereham, United Kingdom Boots Full time

    Summary Job Reference: 231114BR - Job Reference: 2 3 1 1 1 4 B R Dereham, Market Place Permanent 37.5 Hours **The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The importance...

  • Dispensary Vacancy

    6 months ago


    Dereham, United Kingdom Elmham Group of Surgeries Full time

    We are currently looking for an enthusiastic, self-motivated individual to join our Dispensary team. We require a Dispenser to work in our Dispensary at Elmham & Swanton Morley Surgery assisting in opening/closing the dispensary, receiving, and preparing prescriptions, prepare medicines for dispensing, checking and issuing stock, preparing remote deliveries,...


  • Dereham, United Kingdom Orchard Healthcare (Norfolk) Ltd Full time

    Opportunity to join the team at **Orchard Healthcare (Norfolk) Ltd** Working as part of our team is a rewarding and fulfilling role. We value our team and invest in them and support them to provide the exceptional level of care required. We are looking for people who are warm hearted, naturally caring and committed to providing the highest standard of care...


  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    **Prescription Clerk/Administrator Job description & person specification** **Job Title** Prescription Clerk/Administrator **Line Manager** Pharmacy Dispensary Services Manager **Accountable to** Practice Manager **Hours per week** 37 **Job Summary** The Prescriptions Clerk/Administrator will be the focal point of communication between the GPs,...


  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    **Prescription Clerk/Administrator Job description & person specification** **PREVIOUS APPLICANTS NEED NOT APPLY** **Job Title** Prescription Clerk/Administrator **Line Manager** Pharmacy/ Dispensary Services Manager **Accountable to** Practice Manager **Hours per week** 37 **Job Summary** The Prescriptions Clerk/Administrator will be the focal...


  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    **Prescription Clerk/Administrator Job description & person specification** **PREVIOUS APPLICANTS NEED NOT APPLY** **Job Title** Temporary Prescription Clerk/Administrator **Line Manager** Pharmacy/ Dispensary Services Manager **Accountable to** Practice Manager **Hours per week** 30-37 hour per week **Job Summary** The Prescriptions...


  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    **Prescription Clerk/Administrator Job description & person specification** **PREVIOUS APPLICANTS NEED NOT APPLY** The Mattishall & Lenwade Surgeries are seeking to recruit a committed full-time/ part-time or Job share Prescriptions clerk. This position is for Maternity Cover, fixed term for one year. Applicants should be courteous, highly motivated,...

  • Customer Advisor

    6 months ago


    Dereham, United Kingdom Sainsbury's Full time

    **Location** - East Dereham Argos, Argos 11-13 High Street, East Dereham, NR19 1DZ **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 237226 **Schedule** Sun 6am - Sun 4pm Mon 6am - Mon 5:30pm Tue 6am - Tue 5:30pm Wed 6am - Wed 5:30pm Thu 6am - Thu 5:30pm Fri 6am - Fri...


  • Dereham, United Kingdom Mattishall & Lenwade Surgeries Full time

    The Mattishall and Lenwade Surgeries are seeking to recruit a committed full time/ part time,/Job share position for a medical receptionist to join our busy GP practice team. The working hours will be between 0715hrs - 2000hrs Preferably with experience within the NHS and/or GP practice, to join our progressive, dynamic, technologically driven, expanding and...