Work From Home
4 days ago
**WORK FROM HOME - TRAVEL COMPLAINTS HANDLER**
Due to continued growth, our client based in Hampshire recruit for a Travel Complaints Handler to join their busy team on a permanent basis. You can be located anywhere in the UK, as this is a remote working role.
Salary £28,000
Travel claims experience is essential
Monday to Friday
9am - 5pm
As this role is solely to work from home you will need to have access to two screens and a decent broadband speed.
The role of a Travel Complaints Handler:
- Respond to complaints from policy holders
- Fully investigate and analyse complaints
- Prepare and provide a final response letter with a fair, comprehensive resolution
- Able to deal with challenging and complex claims
- Resolution of complaints within SLA, meeting KPI’s and complying with the regulatory deadlines
- Explain clearly why the claim has not been paid
- Understand legislation and terminology
- Able to understand and explain the differences between travel policies and airline policy
- Keep up to date with regulatory and legislative changes
- Able to work under pressures
- Document information with detailed commentary
Skills and attributes required for the role:
- Develop working relationships with internal and external parties
- Excellent attention to detail
- Organised
- Good written and oral communication skills
- Excellent telephone manner
- IT Literate
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