Hire Desk Controller

4 weeks ago

Wakefield, United Kingdom First Military Recruitment Full time

EY160 Hire Desk Controller
Location: Normanton, Wakefield

**Salary**: £22,000
Monday to Friday 8 - 5pm (40 hours per week)
Overview:
First Military Recruitment are currently seeking a Hire Desk Controller on behalf of one of our clients.
Duties and Responsibilities:

- Responsible for smooth running of key accounts and/or general orders.
- Ensure all on/off hire orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company system to minimise account queries and potential credits.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Advise Transport Department of any necessary movements within a timely manner.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
- Answer all incoming calls within 3 rings in a polite and professional manner as trained.
- Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
- Achieve all targets and KPI’s that are set for individuals/Administration team - example month end target for posting invoices 8th of each month.
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.
- Any customer queries must be dealt with quickly and efficiently.
- Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
- Liaise and communicate effectively with all levels of staff.
- Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer’s guideline, and ensure any defects are notified to correct parties and rectified in a timely manner.
- Promote teamwork and co-operation at all times, both within individual depots and right across the entire group of companies.

Skills and Qualifications:

- GCSE in English & Maths.
- Confidence with IT and computer packages such as excel.
- Administration or Hire desk experience, however full training will be provided.
- Excellent organisation skills.
- Good communications skills, written and verbal.
- An ability to work efficiently under pressure.
- Ability to understand and implement written and verbal instruction.
- Work well on own initiative and as part of a team.
- Ability to ensure the work gets done in a timely and effective manner.
- Ability to follow Company policy and procedures.
- Self-motivation.

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