Customer Service Bike Product Expert

6 months ago


Newtownabbey, United Kingdom Wiggle Ltd Full time

Do you understand the importance of outstanding customer service? Do you have a passion for Cycling and sports?

**What will I be doing?**

**What hours will I work?**

4-day working week on a 3-week rotating shift pattern

Working 3 days a week with the following 3 shifts: 7am-5pm & 11am-9pm
Working 1 Saturday 8am-6pm and Sunday 10am-8pm every 3 weeks

**Duties and responsibilities**
- Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
- Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
- Ensure that all communications with customers are conducted in a professional and courteous manner.
- Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
- Monitoring, responding and resolving customer queries on social media platforms.
- Monitoring and responding to customers product reviews and questions across various platforms.
- Any other Customer service-related task.

**Experience**:

- Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
- Strong communication skills both written and verbal.
- Strong attention to detail and aiming for excellence in delivery.
- Experience of working in a fast-paced office environment as part of a professional team.
- Ability to be flexible with work duties and hours as required by the team and business.
- Ability to attend other sites for which travel may be required.

**Live your Passion - succeed together**
We are driven by our winning teams who value the unique strengths we each bring. Whether you’re a beginner or an expert, a people manager or technical specialist, we have a place for you.
We are all in and we win as one - there is a place for everyone in our team.

This is your opportunity to join a team that leads from the front, unafraid to pursue ambitious goals. At WiggleCRC, we support you all the way, helping you achieve your personal best.

**What’s in it for you - The benefits**
**Along with the opportunity to work with and learn from a hugely experienced team of creative and innovative people, we also offer**:

- **Excellent career progression opportunities**:

- **Learning and development programmes**:

- **25 days annual leave**:

- **5% pension contribution**:

- **Staff discount & a company bonus scheme**:

- **Healthcare plan**:

- **Maternity and paternity leave provision**:

- **Company sporting events, smart casual dress code and a brilliant company culture**
- Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reaction careers page on our websites. _
- Please do not hesitate to contact our talent team if you would like to discuss access needs and reasonable adjustments further._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtownabbey: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Right to Work in the UK

Work Location: In person


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