Multilingual Customer Service Advisor

6 days ago

Newtownabbey, United Kingdom Wiggle Ltd Full time

**WiggleCRC are recruiting for a Multilingual Customer Service Advisor in our Mallusk Office (German, Spanish or Japanese Speaking)**
**Live your Passion - succeed together**
**We are driven by our winning teams who value the unique strengths we each bring. Whether you’re a beginner or an expert, a people manager or technical specialist, we have a place for you.**

**We are all in and we win as one - there is a place for everyone in our team.**

**This is your opportunity to join a team that leads from the front, unafraid to pursue ambitious goals. At WiggleCRC, we support you all the way, helping you achieve your personal best.**

**What will you be doing as a Multilingual Customer Service Advisor?**
You will be working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting either our German/Japanese/Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

**What hours will I work?**

4-day working week on a 3-week rotating shift pattern

Working 3 days a week with the following 3 shifts: 7am-5pm & 11am-9pm
Working 1 Saturday 8am-6pm and Sunday 10am-8pm every 3 weeks

**Key Responsibilities**:

- **Translation of marketing materials**:

- **Completing quality checks on website content**:

- **Monitoring, responding and resolving customer queries on Social Media**:

- **Calling customers when they request a call back service to answer their queries/resolve any issues**:

- **Ensuring that all communications with customers are conducted in a professional and courteous manner**:

- **Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction**:

- **Monitoring and responding to customers reviews’ across various platforms**

**Experience/Skills**:

- **Fluent in either German, Japanese or Spanish and English**:

- **Strong communication skills both written and verbal**:

- **Strong attention to detail and aiming for excellence in delivery**:

- **Experience of working in a fast-paced office environment as part of a professional team**:

- **Ability to manage and coordinate changing priorities, have high standards and capable of multi-tasking**:

- **Self-motivated and confident decision maker with the ability to nail actions and a positive ‘can-do’ attitude**:

- **IT Proficient**

**What’s in it for you - the benefits**
**Along with the opportunity to work with and learn from a hugely experienced team of creative and innovative people, we also offer**:

- **Excellent career progression opportunities**:

- **Learning and development programmes**:

- **25 days annual leave**:

- **5% pension contribution**:

- **Staff discount**:

- **Maternity and paternity leave provision**:

- **Company sporting events, smart casual dress code and a brilliant company culture**
- Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reaction careers page on our websites. Please do not hesitate to contact our talent team if you would like to discuss access needs and reasonable adjustments further. _
- We are constantly striving to be a better business, and not just because it makes good business sense, but it’s the right thing to do. Our commitments come under one pillar named “Powering Better” in which we focus on making a difference in three key areas, planet, people, and product._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast, BY36 4TY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Right to Work in the UK

Work Location: In person

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