Customer Support Advisor

3 weeks ago

Leeds, United Kingdom Glean Full time

Glean are looking for an enthusiastic and highly organised Customer Support Advisor to join our customer facing teams. We're looking for:
**A problem solver**

You'll be on our front-line working to help our users resolve technical issues as well as guiding them through Glean's ever evolving features.

To succeed in this role, you will need to display high attention to detail, excellent written and verbal communication skills, plus the ability to adapt to changes in a fast paced workplace. You'll relish the chance to 'solve the puzzle' and help users make the most of Glean.

**A team player**

You will work alongside our Technical Support Specialist, to deliver a world-class service to our customers.

You'll also be supporting other customer-facing teams, as well as working closely with our Engineering and Product teams.

To this end, there is plenty of scope to branch out into other areas of the business; especially to get involved in customer training and onboarding activities with our Customer Success Team.

**Experience**

Some experience in a customer facing role, ideally providing technical support, is also required.

**Key Responsibilities**:

- Handle inbound customer queries and understand escalation routes
- Represent the Glean brand through timely, accurate and friendly support to ensure customer satisfaction
- Use data to identity opportunities for increasing efficiency
- Maintain and build strong relationships with internal stakeholders
- Act as the voice of the customer and share any feedback with relevant internal stakeholders

**Requirements**:
We are looking for someone with:

- Customer service experience - from a similar role, or other customer facing roles (retail, hospitality etc)
- Experience in IT troubleshooting.
- Familiarity with Windows and Mac systems
- Confident in working with various System Settings
- Be able to break down technical instructions to help guide users with low/no computer literacy
- A basic understanding of GDPR / Data Protection compliance

Behaviours and attributes:

- A detailed problem solver who enjoys a challenge
- Highly organised with excellent attention to detail
- Self-motivated, with the ability to proactively manage your own agenda with mínimal supervision
- Able to successfully adapt to changes in the work environment
- Can work effectively to SLAs and keep multiple streams of work on track
- Genuine desire to support the function with continuous improvement
- A growth mindset; we want to help you achieve your goals

The following skills are highly desirable:

- A full understanding of GDPR / Data Protection compliance
- Familiar with a wide range of disabilities (Dyslexia, ADHD, low/no vision etc)
- Have worked in a SaaS (software as a service) technology business

**Salary and Benefits**:
£? depending on experience
- 33 days annual leave + 3 gifted days at Christmas
- Generous individual learning and training allowance
- Truly flexible hours to suit when you work best
- Full home working set up and beautiful collaborative office space
- Nomad working policy with family travel insurance
- Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)
- Health cash plan (from glasses to massages)
- 6% employer pension contribution

**About Us**:
Glean empowers learners with the confidence and ability to build useful knowledge in an age of information overload. Our inclusive learning technology is used by 100,000s of students to gain 21st century learning skills with a proven note taking process. We aim to reduce waste by helping learners to get more value from working with spoken language.

Our mission is to challenge how the world thinks about learning so that it's more accessible, productive, and purposeful for all learners. Join our values-driven and growing team if you're excited by our goal to change a million lives for the better.

  • Customer Sales Advisor

    5 days ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...

  • Customer Support Advisor

    3 weeks ago

    Leeds, United Kingdom EMIS Group Plc Full time

    Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities? If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our **Customer Support Advisor** role is for you! Responsible for providing essential technology to 10,000 healthcare organisations...

  • Sales Advisor

    7 days ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...

  • Customer Representative

    4 weeks ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Service Advisor

    5 days ago

    Leeds, United Kingdom Sellick Partnership Full time

    **Customer Service Advisor** **West Yorkshire, Leeds** **Full time, Contract** **Housing** Our housing team at Sellick Partnership are actively seeking a customer service advisor for a reputable social housing provider in Leeds, West Yorkshire. This role will be working amongst a close team offering customer support to tenants who require maintenance...

  • Customer Training Support Advisor

    1 week ago

    Leeds, United Kingdom Aibo Recruitment Ltd Full time

    Job Title: Customer Service Advisor To provide assistance and support to Employers using my client's pension arrangements Areas of Responsibility: 1. To develop and take ownership of my client's vision, Business Plan and values, and to be totally committed to these. 2. To provide customer delight at all times, to our colleagues, employers and ...

  • Customer Training Support Advisor

    1 week ago

    Leeds, United Kingdom Aibo Recruitment Ltd Full time

    Job Title: Customer Service Advisor To provide assistance and support to Employers using my client's pension arrangements Areas of Responsibility: 1. To develop and take ownership of my client's vision, Business Plan and values, and to be totally committed to these. 2. To provide customer delight at all times, to our colleagues, employers and ...

  • Advisor services

    4 days ago

    Leeds, United Kingdom Futures Full time

    Our client is an industry leading manufacturer business looking to appoint a Customer Service Advisor. The successful Customer Service Advisor will be dealing with customers daily via the phone and email. It is important you have prior experience in customer service and or sales office. Customer Service Advisor / Customer Support / Customer Service / Sales...

  • Customer Service Advisor

    5 days ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...

  • Customer Service Advisor

    4 weeks ago

    Leeds, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in...

  • Customer Service Advisor

    6 days ago

    Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...

  • Customer Service Telephone Advisor

    4 weeks ago

    Leeds, United Kingdom G2 Legal Limited Full time

    Customer Service Telephone Advisor Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in...

  • Customer Service Telephone Advisor

    4 weeks ago

    Leeds, United Kingdom G2 Legal Limited Full time

    **Customer Service Telephone Advisor - Leeds - £18,000 - £21,000** Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm for a Customer Service Telephone Advisor to join its central Leeds team. To be considered for this role you...

  • Customer Service Advisor

    1 week ago

    Leeds, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Leeds / Home Working 3 months+ £12.00 PAYE + holiday Hamilton Woods Associates are currently recruiting for a Customer Service Advisor for a housing association in West Yorkshire. Home working is available, with travel to their Leeds office for training in the first week. Responsibilities of the Customer Service Advisor...

  • Customer Service Advisor

    7 days ago

    Leeds, United Kingdom Dawsongroup plc Full time

    **Customer Service Advisor** **Garforth, Leeds** **Monday - Friday, 08:00 - 17:30 (42.5-hour week)** We are recruiting for a Customer Service Advisor to join our busy Service and Maintenance Desk. **About the role**: You will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown...

  • Customer Service Advisor

    4 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...

  • Customer Service Advisor

    7 days ago

    Leeds, United Kingdom Hamilton Woods Full time

    Customer Service AdvisorLeeds / Home Working3 months+£12.00 PAYE + holidayHamilton Woods Associates are currently recruiting for a Customer Service Advisor for a housing association in West Yorkshire.Home working is available, with travel to their Leeds office for training in the first week.Responsibilities of the Customer Service Advisor includes:Working...

  • Customer Service Advisor

    6 days ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in central Leeds! The position would be working for a reputable business going through significant growth and have lots of...

  • Customer Service Advisor

    4 weeks ago

    Leeds, United Kingdom Page Personnel - UK Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...

  • Customer Service Advisor

    5 days ago

    Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable software business! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable software business! This would be an extreamly exciting opportunity for someone who is looking...