Corporate Affairs Senior Assistant

4 weeks ago

Leicester, United Kingdom NHS Leicester, Leicestershire and Rutland Integrated Care Board Full time

An exciting fixed term opportunity has arisen within the Corporate Governance Team. We are looking to recruit a Corporate Affairs Senior Assistant to administer and be responsible for ensuring effective handling of general enquiries, complaints and Freedom of Information requests. The postholder will be the first point of contact in managing these enquiries.

You will have a proven track record and experience of customer services and knowledge of corporate governance systems and processes. You will have excellent communication skills and the ability to communicate at all levels across the organisations, across external stakeholders and with members of the public.

**The Corporate Affairs Senior Assistant will**:
i. Provide an integrated complaints and customer service function across the organisation. The postholder will act as the first point of contact for the public and will deliver professional and timely support for enquiries, feedback and complaints, including MP enquiries and Freedom of Information requests.

ii. Be responsible for the daily review of corporate enquiries and complaints received by the organisation, managing these appropriately in line with policies and procedures.

iii. Support site management and health and safety issues.

We are looking to recruit a Corporate Affairs Senior Assistant to support the corporate affairs and information governance function within the Corporate Governance Team. The Corporate Governance Team plays a critical role in the development, review and embedding of corporate governance systems and processes across the organisation, ensuring appropriate alignment across the integrated care system.

**Key responsibilities will include**:
Administer and maintain an effective system which enables a response to external enquiries and requests such as Freedom of Information (FOI) requests, complaints, MP letters, general enquiries etc.

To review, maintain and oversee compliance with Freedom of Information (FOI) requests and legal compliance using project methodology. Coordinate and liaise with Executive Directors, Heads of Department and lead officers across the organisation regarding FOI requests/responses and act as the point of contact for FOI requests/responses for external enquiries.

Provide advice to staff across the organisation and to patients / relatives / carers on the complaints procedure.

Monitor service performance and improvements producing reports for onward reporting in conjunction with the Corporate Affairs Senior Officer and Corporate Governance Manager.

The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information and knowledge to improve, inform and support a portfolio of projects, services, and initiatives.

Accurately capture details of all customer contacts and keep records up to date, accurate and accessible. This will include using specific software on a daily basis, scanning records and managing confidential data

Operationally support data privacy issues, as required.

Provide administrative support including taking minutes, committee forward planners, preparing meeting agendas, production, co-ordination, preparation and dissemination of reports, minutes and other documents in respect of the Board and the committees of the organisation, and other sub-groups.

Implement policies for own area of work and participate in proposing changes to policies and procedures (e.g. Freedom of Information, health and safety, risk management, complaints management, information governance etc.) ensuring quality improvement and monitoring is integral to all aspects of the organisation.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Planning & Organising
- Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.
- Ensure the Head of Corporate Governance and other senior managers have been briefed and have the required documentation for all meetings/events.
- Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
- Provide effective diary management for senior managers, and/or team as appropriate, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high-level

completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans.
- Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectiv

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