Account/contract Manager

4 days ago

Swindon, United Kingdom Biffa Ltd Full time

**Changing the way the world thinks about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 9,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Help us make a difference as an Account/Contract Manager.

**A quick look at the role**:
The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients' needs which in return will result in first-class customer service.

The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.

**Why it's an opportunity not to be wasted**:
Manage the day-to-day operation of the contract to including service levels, sub-contractors and the maintenance of suppliers KPI's, health and safety in accordance with legislation and Biffa guidelines and environmental compliance.

Growth and improving profitability of the account by way of improved commercial performance, upselling, new stream generation plus debt management.

Production of monthly reports and management information, including provision of data for customer's CSR reporting and delivery of all contractual KPIs.

Implementation of contract waste minimisation programmes against set improvement targets and strategic plan as well as the Implementation of initiatives to reduce cost, improve environmental performance and improve general waste handling practices.

Maintain full and complete records of all waste that leaves site(s) as per current regulations, ensuring compliance and security checks are in place.

Contracts Manager is responsible for maintaining, developing and growing customer sites with regards to the waste disposal, identifying and implementing new and best practices to provide a first class customer service and account management service.

Through actively managing and working in partnership with the Client and General Manager Treatment and Plant explore new business opportunities by agreeing and developing new and existing services.

This role requires short planning horizons (3 - 6 months) based upon the Division's annual Business Plan.

The role operates within the constraints of the agreement of the contract with the customer. Each solution must meet Biffa's health and safety priority with regards to its people and customers and also the environment. Pricing is agreed by the business,however there is some negotiation scope with regards to third party suppliers to better the return of the contract.

This role is a regional, hands-on role involving the use of many personal skills such as relationship management, negotiation and people management. With the ability to build key internal relationships at all levels up to Senior Management within the businessacross a number of departments as well as the ability to build key relationships with external organisations

The job requires the ability to multi task situations that are live - requiring immediate attention and the ability to deliver a first class Customer Service.

**Here's what we require**:
Experience as an Operations Manager or position of similar responsibility in services or the manufacturing industry.

Experience of people and health and safety management.

An understanding of lean methodology and the ability to work to clearly defined KPIs.

Proven track record of delivering continuous improvement within an Operational/Service environment.

The ability to work within a commercially driven and time-critical environment.

Knowledge of existing and impending environmental and health and safety legislation.

Strong presentation, negotiating and influential skills.

Excellent communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.

Robust and resilient, able to absorb pressure and respond positively.

The ability to communicate with conviction, plan with precision and, most importantly, play well with others.

Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm.

Computer literate - comfortable using business software and Microsoft Office Suite including Excel and PowerPoint.

Full current UK Car Driving licence.

Willingness to adapt and develop skill-sets and knowledge as determined by the post and business.

**And here's why you'll love it at Biffa**:
You'll be joining a growing company that is already an industry leader and has a clear purpose

We have a collaborative and inclusive culture

Very competitive salary and bonus scheme

Car or allowance

Ongoing career development, training and coaching - because if you don't grow, we don't grow

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Plus much more......

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

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